1. How do I get the best possible viewing experience?
2. What computers/operating systems and browsers do you support to watch video on itv.com?
3. What are the minimum requirements for viewing video/simulcast on itv.com on a PC?
4. What are the minimum requirements for viewing video/simulcast on itv.com on a Mac?
5. I don't know which Internet Explorer version I have, how do I find out?
6. I don't know which Flash version I have, how do I find out?
7. I'm not sure that my internet connection is fast enough, how do I find out?
10. I can't hear any sound, why?
11. I live outside the UK and cannot watch programmes, why?
12. I live inside the UK but it says that I am blocked because I am not in the UK, why?
13. Where are the scene-by-scene Catch Ups for the soaps?
14. The print on the site is very small and difficult to read, how can I make it bigger?
15. My PIN number doesn't work. Why? And how do I reset my PIN?
16. How do I activate PIN number protection for viewing post-watershed content?
1. How do I get the best possible viewing experience?
ITV Player is a flash video application. For the best viewing experience, please ensure you have the latest version of Flash installed on your PC or Mac (at least Flash version 10). This can be downloaded at: http://get.adobe.com/flashplayer/ Also try unloading or quitting any other applications running whilst viewing video. Our video player will automatically adjust your viewing experience based on the amount of free bandwidth you have available on our Internet connection and also the amount of free resources on your PC or Mac.
2. What computers/operating systems and browsers do you support to watch video on itv.com?
ITV Player is a flash video application. For full system requirements please refer to the following information:
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Windows® |
Macintosh |
Linux® |
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Intel® Pentium® II 450MHz, AMD Athlon™ 600MHz or faster processor (or equivalent) |
PowerPC® G3 500MHz or faster processor |
Modern processor (800MHz or faster) |
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128MB of RAM |
128MB of RAM |
512MB of RAM, 128MB of graphics memory |
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128MB of VRAM* |
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*Recommended for GPU hardware acceleration–dependent features. Flash Player will use software mode for systems that do not meet the system requirements.
For more information please visit:
http://www.adobe.com/products/flashplayer/systemreqs/
3. What are the minimum requirements for viewing video/simulcast on a PC?
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Windows |
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Platform |
Browser |
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Microsoft® Windows Vista® |
Microsoft Internet Explorer 7.0 or later, Firefox 2.x, Firefox 3.x, AOL 9, Opera 9.5 or later, Safari 3.x, Chrome 2.0 or higher |
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Microsoft Windows XP |
Microsoft Internet Explorer 6.0 or later, Firefox 2.x, Firefox 3.x, AOL 9, Opera 9.5 or later, Safari 3.x, Chrome 2.0 or higher |
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Microsoft Windows Server® 2003 |
Microsoft Internet Explorer 6.0 or later, Firefox 2.x, Firefox 3.x |
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Microsoft Windows Server 2008 |
Microsoft Internet Explorer 7.0 or later, Firefox 3.x |
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Microsoft Windows 2000 |
Microsoft Internet Explorer 6.0, Firefox 2.x, Firefox 3.x, AOL 9, Opera 9.5 |
4. What are the minimum requirements for viewing video on itv.com on a Mac?
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Macintosh |
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Platform |
Browser |
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Mac OS X v10.4 or 10.5 |
Firefox 2.x, Firefox 3.x, AOL for Mac OS X, Opera 9.5, Safari 3.x. |
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Mac OS X v10.4.x or 10.5 (Intel) |
Firefox 2.x, Firefox 3.x, Opera 9.5, Safari 3.x |
5. I don't know which Internet Explorer version I have, how do I find out?
Click the “start” button at the bottom left of your screen, move your cursor up to "Launch Internet Explorer Browser", click on the word “Help” in its top menu bar and select “About Internet Explorer”. This will open a little window in which you will see the version number. If your version is lower than 6, you can download a newer one free from Microsoft's Internet Explorer site: http://www.microsoft.com/windows/products/winfamily/ie/default.mspx
6. I don't know which flash version I have, how do I find out?
This page will tell you which version is currently installed and provides a list of the latest player versions for each platform.
7. I'm not sure that my internet connection is fast enough, how do I find out?
To watch our video, you need a broadband connection with a download speed of at least 600 Kbps. Your internet service provider can tell you what speed connection you have signed up for, but you may also test your current connection speed at http://www.speedtest.net/
Please note that your broadband width available to stream video content may be limited by multiple computers connected to your modem or other programs running on your computer including multiple browser pages.
8. I wanted to watch ITV1 via simulcast, but when I clicked on the ITV1 button I got the message “programme currently unavailable”, why?
We provide simulcast streams of ITV1, ITV2, ITV3 and ITV4 except for programmes that we are licensed to broadcast only on television. If a programme is being broadcast on television for which we do not have online rights, you will receive the “unavailable” message. This is not a technical fault.
9. I've tried playing video, but all I get is the message “loading”. What does this mean and why does it happen?
Our video is designed to play almost instantaneously, but a small amount needs to be loaded first before play can begin. However, if your connection is slower than 600 Kbps or drops below that speed because of problems with your internet service provider, your player will not be able to download enough material to play.
10. I can't hear any sound, why?
The default volume setting on the ITV Player is medium, and it can be raised or lowered by clicking on the player's speaker icon and sliding the control up or down.
If you hear no sound at all, the problem is likely to be with your computer settings (you can check this by trying to play another audio file, say an MP3, or a CD). Double-click on the volume icon in the task bar at the bottom-right of your screen and adjust the master volume setting if necessary. Make sure that the "mute" checkboxes are not selected.
11. I live outside the
We do not hold international rights to all of our programming so video content is supplied only to users with IP addresses in the
12. I live inside the
We do not hold international rights to all of our programming so video content is supplied only to users with IP addresses in the
If you are within the
In addition, programs such as web accelerators can divert your internet connection outside of the
13. Where are the scene-by-scene Catch Ups for the soaps?
Coronation Street picture catch-ups can be found at www.itv.com/soaps/coronationstreet/episodes/picturecatchup . All Emmerdale scene-by-scene picture catch up can be found at www.itv.com/Soaps/emmerdale/catchup. Please then click on the episode you wish to see and then scroll to the bottom of the page for the scene-by-scene link.
14. The text size on the site is very small and difficult to read, how can I make it bigger?
You can increase the text size by clicking on "view" in the top menu bar of your browser and selecting "text size"; choose the size text you would like to use.
15. My PIN number doesn’t work. Why? And how do I reset my PIN?
Perhaps you have forgotten your PIN number to access video with guidance advice? You can try again. Alternatively, you can request your PIN number be reset in the ITV Video Content Help section. This takes moments; we will send you an email with the new PIN number for your PC. Please ensure that you only click on the request once. Reset/activate PIN request . If you experience any further difficulty, please do not hesitate to contact our Customer Support team at itv.comsupport@itv.com or on 0844 88 14150 (Monday-Friday; 10am-5pm)
16. How do I activate PIN number protection for viewing post-watershed content?
If your PIN number has been deactivated or you want to activate PIN protection, you can request a new PIN number in the ITV Video Content Help section. This takes moments; we will send you an email with the new PIN number for your PC. Please ensure that you only submit this request once. Reset/activate PIN request . If you experience any further difficulty, please do not hesitate to contact our Customer Support team at itv.comsupport@itv.com or on 0844 88 14150 (Monday-Friday; 10am-5pm)
