1. How do I get access to ITV Pictures?
2. I'd like to receive preview DVDs, whom should I contact?
3. I need more information on a specific show, whom should I contact?
4. I'd like to know what programmes are coming up on ITV in the next few months, where can I find out?
6. I want corporate information about ITV, rather than its programming, whom should I contact?
7. How do I contact the ITV news desks?
8. You're publishing RSS feeds, what are they?
9. These FAQs haven't addressed my question, what should I do now?
1. Pictures for forthcoming and currently on air priority programmes may be found at ITV Pictures. This is a business to business service for UK Companies (registered at Companies House). You may also email the ITV Picture Desk at itvpicturedesk@itv.com. Please note that this is also a business to business service and the Picture Desk does not respond to private enquiries from the public. Please email viewerservices@itv.com for such enquiries.
2. For journalists requiring programme previews, please complete the registration form at www.readytoair.net. For any queries about this service contact jon.cartwright@itv.com. The ITV Press Office now operates a web based viewing system and is continually reducing the mail out of DVDs.
3. All show information and press packs should have a publicist’s name attached. You should contact them. If no publicist name is present or you don’t know who’s dealing the with show, contact us at itvpresscentre@itv.com.
PLEASE NOTE, WE DO NOT PASS PRESS RELEASES OR NEWS STORIES TO THE ITV NETWORK NEWS TEAMS.
PLEASE NOTE, FOR ALL VIEWER ENQUIRIES PLEASE EMAIL viewerservices@itv.com.
4. You should find what you want in our Season's highlights section. You’ll be able to download the latest ITV brochures. If you can’t see what you’re looking for in there, but know the genre, then email us.
5. As soon as the PI (Programme Information) for a show has been signed off and is ready, we’ll put it up on the site. If it's not there yet, it will be soon.
Generally we aim to have PI for the soaps and long-running programmes up on the site by the Monday or Tuesday two weeks in advance. PI for other shows should be up by Wednesday two weeks in advance. The Christmas schedules will be released earlier than two weeks in advance. PLEASE NOTE THAT MOST PI IS UNDER EMBARGO FROM PRESS AND NON COMMERCIAL PUBLICATION UNTIL CERTAIN DATES (AS SPECIFIED)
If you’re on a deadline and the PI isn’t available, email us at itvpresscentre@itv.com with the show you're covering and your deadline - we'll do our best to help.
6. All ITV plc corporate or company queries should be directed to the ITV corporate team via karen.white@itv.com, but we do publish some corporate news in our press releases section - select "corporate press releases" from the menu.
7. You can search for your local ITV news desk at www.itv.com/local.
8. RSS, nowadays usually taken to stand for really simple syndication, is a format that allows web-based information, mainly frequently updated content, to reach those interested in it via a feed. This saves them having to visit the source site to check for new content.
Subscribe to any RSS feed and you'll receive the headlines and summaries of every article published on the source site. If you're interested in reading the full article, click on the headline to take you straight to it.
RSS feed data are output as XML (extensible mark-up language; a specification designed to enable structured data to be shared across different types of systems) and picked up by RSS-enabled browsers, feed-reader software installed on a user's machine or via online tools.
At the moment, ITV Press Centre users may pick up three ITV press feeds via RSS, programme press releases, corporate press releases and PI releases.
Many browsers, including Firefox, Opera, Safari, and Internet Explorer 7 (but not IE6 or earlier versions), will handle your RSS feeds for you - refer to the help files in each for instructions.
There are scores of web-based readers, or news aggregators, but Google Reader is a solid place to start. A comprehensive list of what's available may be found here: News on Feeds.
That page also has useful information on desktop feed software, feed plug-ins/extensions for browsers and sites that will collect feeds for you and send them via email.
9. For general PRESS AND JOURNALIST enquiries, email itvpresscentre@itv.com.
(NB: If your email isn't a press enquiry, please direct to the Duty Office email below. Any non-press enquiries or press releases sent to the press centre email address will take longer to deal with and we cannot guarantee they'll find their way to the right person.)
We’ll do our best to answer your question or we will forward it to the relevant person. If there’s a link that’s broken or a download that doesn’t work, email us at the same address to let us know and we’ll try to fix it as soon as possible.
PLEASE NOTE: the contact details on here are for programme publicity purposes only. For VIEWER enquiries please contact the ITV duty office on viewerservices@itv.com or 0844 8814150.
