Access services

ITV is fully committed to being accessible to all, both on and off-screen.

Off screen, a task force has been created to drive forward and constantly review on-site accessibility and specifications.

On screen, ITV is fully committed to the principle of widening access to its television programmes for people with a hearing impairment through subtitling and signing, and visually-impaired people with audio description. These public service commitments take the form of annual targets which are monitored by OFCOM.

You can check if a programme is accessible by looking on screen at the start of the programme, in listings magazines, on the EPG and on (for ITV programmes). The Radio Times also has accessibility listings.

If you are experiencing technical difficulties in receiving access services, or have other comments on access services, please contact our Viewer Services team.

Sign language

ITV provide a selection of programmes across all 4 channels which are open signed in British Sign Language - roughly six hours a week on each channel. CITV carries sign-presented programmes called Signed Stories.


All ITVs pre-recorded British Sign Language (BSL) is provided by SignPost, ITVs centre of excellence for on-screen sign language access. Based in the North East of England, SignPost employs a team of professional on-screen and studio staff whose native language is BSL - offering top quality access to the deaf community.

SignPost's award winning free website hosts almost 200 signed stories with narration, animation, subtitles and BSL. It also has guidance notes for parents, careres and teachers and was redesigned in 2012.

Signed Stories is now available as an interactive iOS app at with animated stories, educational games, story notes and a free BSL dictionary which grows as more books are downloaded. SignPost's corporate website was redesigned in 2012 and gives details of the services which are offered.