What materials do I need to deliver?
ITV requires the following materials to be delivered for each episode and any subsequent versions of a programme:
- 2 x HDCam SR (i.e. TX Master & Clone)
- 2 x Digi Beta Transmission Masters (i.e. TX Master & Clone)
- 2 x DVD with BITC (one copy for compliance and one for subtitling)
- 1 x DVD to Commissioning.
- 1 x DVD or Digi Beta to Publicity
- A Technical QC Pass Report.
- A Harding FPA Pass Certificate.
- Completed PasC/Music Cue Sheet Form
- Post Production Scripts
- E&O Insurance Policy Details
Who do I need to deliver materials to?
In the majority of cases delivery will be to Media Logistics Delivery. If the masters are to go to Media Logistics Delivery, or the safety copy is going to the London Studios for Catch-Up, the delivery address is as follows:
Media Logistics Delivery2nd FloorITVUpper GroundLondonSE1 9LT
As with all deliveries please let us know which materials you are delivering so we can check we have received them.
If Deluxe Media require a DVD for Subtitling, a DVD with BITC (Burnt in Timecode) should be sent to the following address:
Subtitling Unit,Deluxe Media,Unit 46,28 Concord Road,Westwood Park Industrial Estate,Acton,London,W3 OTHTel: 020 8896 8142
Please email your post production scripts for subtitling purposes to firstname.lastname@example.org
Who do I contact about delivery of programme material?
Please contact the Media Logistics team who manage the workflow of programme content within ITV. Media Logistics can be contacted at email@example.com.
How do I recall delivered programme material?
If you need to recall a tape that you have already delivered to ITV, please contact the Media Logistics Workflow Team at firstname.lastname@example.org who will issue you with a Re-delivery Form that you will need to complete and return before previously delivered materials will be released. If any changes are made to the content, the programme will need to be re-clocked with a new version number before sending it back to the required destination.
Please note there may be additional costs associated with a programme recall so please check with your contact in ITV Business Affairs. The Media Logistics Workflow Team will advise you who you need to contact once they have authorised the recall.
Who do I speak to if my programme is going to be delivered late?
If you are going to be making a late delivery, please contact the Media Logistics Workflow Team at email@example.com who will advise you of the next steps you will need to take. You should also notify your contact in ITV Business Affairs and your Compliance Advisor.
What is the production number for my programme?
A Production Number is a unique number that relates to each item of programme content. You should have been provided with a Production Number at the commissioning stage of the process. If you need further help and guidance please contact Media Logistics Workflow at firstname.lastname@example.org.
Where can I find ITV logos and brand guidelines?
Please visit brand.itv.com for further help and guidance.
What information should be on the programme end slate?
Please consult End Credit Guidelines for further help and guidance.
Do I need to deliver post production scripts?
This will depend whether this has been agreed as part of your contract. If you are unsure, please contact your ITV Business Affairs contact for further help and guidance.
Do I need to technically assess my programme prior to delivery to ITV?
You should ensure you have carried out a full technical QC process on your programme prior to delivery to ITV. ITV does not technically assess programmes after delivery. We ask you to supply a QC Pass Report with the delivered tapes to confirm your programme meets the requirements outlined in the document Technical Standards for Delivery of Television Programmes to ITV.
In addition, we require you to provide a Harding FPA Pass Certificate for each master tape delivered to verify compliance with the Ofcom Code on photosensitive epilepsy. Failure to provide the requested technical documentation may lead us to reject your material or to charge you for the appropriate technical checks to be carried out by ITV.
If I need technical advice during the production process or prior to delivery who should I contact?
The first point of contact is Bill Brown, Senior Manager, Media Logistics, who is responsible for ensuring delivered content meets the standards outlined in the document ITV Technical Standards for Delivery of Television Programmes which is available to download from this section of the ITV website. Contact email@example.com or telephone 07917 577 700.
Who do I need to contact to discuss delivery of a live programme?
For all live programmes contact should be made with ITV Media Logistics (Connectivity) at the point of commission to discuss routing and technical requirements. All live programmes should be delivered in accordance with the requirements outlined in the documents ITV Technical Standards for the Delivery of Television Programmes and the supporting ITV Live Programme Delivery Guidance document. Current versions of both documents are available to download from this section of the ITV website. ITV Media Logistics (Connectivity) can be contacted at firstname.lastname@example.org or by phone on 0113 22 27535
Can I deliver my programme as a file to ITV?
ITV cannot yet accept file delivery of programme content. Further announcements regarding this will be made in due course. If you require further help and guidance please contact email@example.com.
Who do I speak to if I have a compliance question?
For each production you will have chosen a Compliance Licensee company to comply your content. The Compliance Licensee will let you know who is the Compliance Advisor for your production after your programme has been signed off. If you are not sure who your Compliance Advisor is, please contact firstname.lastname@example.org who will be able to advise you.
What do I need to do on Silvermouse?
Each producer needs to complete the necessary rights information in Silvermouse. Please see the guidance notes on Silvermouse. In order to access Silvermouse, please complete the New User Registration form available at www.silvermouse.com. Once your details have been verified, Silvermouse will provide you with a user name and password for the system and the login web address. The same login will be used for both ITV and Channel 4.
If you have any queries regarding the Silvermouse application please contact:
email@example.com or call the Silvermouse Helpdesk on 0207 420 2120 or call our rights department on 020 7261 3104 or email firstname.lastname@example.org
Please allow time for the logins to be created and to become familiar with the system. The completed PasC Form should be ready on Silvermouse when you deliver the programme transmission master.
Once you have received your login, if you have any Silvermouse queries please contact email@example.com
What about TV listings information?
You need to complete a form that is sent out to TV listings magazine and EPG providers in the form of a billing template for each programme episode (see Billing Templates for each channel on the right of this page).
These completed programme billings should be sent to firstname.lastname@example.org and luke.heanue@ITV.com - they will forward this programme information to the relevant contacts. Please contact James and Luke directly if you require further guidance on specific aspects of these forms.
What do I need to do about Music Cue Sheets?
Music details should be completed on the Silvermouse application called Soundmouse. All contact details for Soundmouse are the same as for Silvermouse (see section above on Silvermouse) and you will use the same login for Soundmouse as you do for Silvermouse.
If you would like to contact our Music Department please telephone 020 7261 3104 or email email@example.com.
Do I need to provide proof of E&O insurance?
ITV’s terms of trade require all independent producers to have in place suitable insurance cover in respect of the broadcast of their programmes. Hence, please could you provide us with a copy of your E&O insurance details, including confirmation from your insurer that the appropriate ITV companies are covered as additional insured parties as well as your company, for any claims arising from broadcast of the programme on ITV channels. These details should be sent to firstname.lastname@example.org or by post to Compliance Operations, the London Studios, Upper Group, London SE1 9LT to arrive no later than the delivery date of the programme. Failure to provide these details lead to delays in payment from ITV Network. The appropriate entity to be covered as an additional insured party is "ITV PLC and its subsidiaries".
ITV's insurance requirements are set out in the Terms of Trade and any enquiries should be made to your ITV Network Commercial Affairs contact, and any request for variation of these requirements must be made well in advance of delivery in writing to them.