Energy firms 'among worst offenders' for customer service

The "Big Six" energy firms were some of the worst offenders for poor customer service last year, according to a survey of household brands from a consumer watchdog.

Which? found all of the Big Six firms - British Gas, EDF Energy, E.On, npower, ScottishPower and SSE - sunk to the bottom fifth of the table.

Npower came in last, customer score of just 57 percent and Scottish Power slunk in to second from last with 58 percent.

First Direct topped the list, with 87 percent of its customer base satisfied with their service, followed by Lush, John Lewis, Lakeland and Waitrose.

Are you divided in your opinion?

The Yes and No campaign groups

As the Scottish referendum on independence grows closer, we've been looking at the impact the vote will have on Scottish border towns. We'd love to hear from you if your family has been divided down the middle by the big Yes/No decision.

Get in touch before 7pm on Wednesday 17 September, via Twitter, Facebook or by emailing gmb@itv.com and we may want to film with you. You must be 18 and over, terms at itv.com/terms.

The Brits are in demand during Fashion Month

Fashion Month is now well underway with celebrities flocking to both New york and London over the last two weeks to take a look at the styles of the season, with Paris and Milan still to come!

Victoria Beckham and Charlotte Ronson have already shown they can cut it in the States, Katy Fawcett went behind the scenes in New York with Matthew Curtis, a hairdresser from Warwickshire, who explains why the best of British are in high demand.

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Almost a third of us have noisy neighbours

A survey has revealed that almost a third of people have had a problem with a nuisance neighbour in the past year.

The figures from Which? show that residents most complained about:

  • Voices and arguing (41%)
  • Loud music and noisy TVs (29%)
  • Doors slamming (27%)
  • People stomping around (23%)
  • Noise from pets (21%)

The organisation is launching a free guide to help people deal with a nuisance neighbour, offering advice such as keeping an incident diary, and resolving issues face to face.

We find out how to solve not-so-neighbourly problems with Dominic Littlewood.

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The end of a weather rut?

Laura Tobin tells us what to expect over the next 24 hours from the weather and although there may be the odd shower, we can expect some warmth to come our way!

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Plus, take care because some fog is on its way...

Barbra Streisand is 'kind of shy really'

I don't like going to opening nights, or being photographed, or actually being interviewed!

– Barbra Streisand on life in the public eye

Legendary artist Barbra Streisand has been speaking to Richard Arnold about the release of her brand new album Partners. Barbra tells Richard what it was like to work with 'extraordinary talent', from Stevie Wonder to Lionel Richie and Michael Buble.

She also chats about the secret to a long and happy marriage, and how she loves spending time alone and with her family.

Live stream Barbra Streisand's album

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