Couple '£600 out of pocket' after Ryanair flight misery
A couple who became stranded on holiday amid the Ryanair flight 'mess' say they have been left £600 out of pocket after forking out on new return tickets, extra accommodation and suffering a loss of earnings.
Phil and Emma Hopkinson were supposed to return home to Birmingham earlier this week but their flight was among some 2000 flights cancelled by the airline because of a scheduling error with pilots' holiday. The pair booked an alternative flight but that too was rescheduled at short notice.
The extra cost of buying new flights, an extra night in a hotel and missed work commitments totalled around £600, but Ryanair says it will only reimburse them for the price of their original flight home.
In a statement, Ryanair, who holds its AGM today, says they sincerely apologise to each and everyone of their customers whose original flights have been cancelled. They have taken on extra customer service teams to deal with booking alternative flights and refund requests, and they expect to have the majority of these completed by the end of the week.