Companies are investing a tremendous amount of money and bringing on new staff and systems but you can't just employ someone and put them straight on the phones.
The Big Six power companies are being out-performed by the smaller providers when it comes to customer satisfaction.
The survey by Which? placed NPower in last place for the 4th year in a row. The energy company has expressed disappointment at the results and vowed to continue making improvements to its customer care. We spoke to Lawrence Slade from Energy UK, he said: "It takes time to train people and to get them really in a position where they can help customers".
He added, "these investments are being made, these changes are being made, but it does take time".
The continuing fight against Islamic State extremists in Syria and Iraq will be on the agenda at a summit in London today.
Foreign Secretary Philip Hammond and US Secretary of State John Kerry will host the meeting with ministers from about 20 countries.
Great Ormond Street Hospital are trying to find the owner of a teddy bear left near their front door. An appeal on social media has provoked a huge response as efforts to get this teddy home have so far drawn a blank.
Good Morning Britain has now stepped in and asked former detective Jacqui Hames to investigate.
Government proposals to put cigarettes in plain packaging could be approved before the General election. If MPs vote in favour of the move unbranded packets will be on sale in England by next year.
Currently they're made to catch the eye of the consumer, but will changing cigarette packets really deter people from smoking? A public health review last year concluded that standardised packaging would:
All next week Good Morning Britain is heading down under as we meet the Brits living abroad!
Join Sean Fletcher as he parties on the beach, learns to surf and gets some lessons in the Aussie lingo!
This is epic
The girlfriend of American comedian and prankster Roman Atwood came home to find that their house had been turned into a giant ballpit!