Site Last updated: May 2017
Welcome to the ITV Hub Help site! On this page you'll find general FAQs about the ITV Hub and everything you need to know to get started.
For the latest service updates and programme availability, see our status page.
What is the ITV Hub?
Why are some shows missing from the ITV Hub?
How long does it take for a show to appear on the ITV Hub?
Can I watch live TV on the ITV Hub?
Can I download shows to watch offline?
Do you provide Audio Descriptions?
Do you have subtitles available?
How do I switch subtitles on or off?
Does the ITV Hub offer parental controls?
What does a G Rating mean?
How do I set up a Parental Guidance lock?
How do I turn off the Parental Guidance Lock?
What if I forget my PIN?
Why do you need my postcode?
Why does the ITV Hub have ads?
How is the ITV Hub regulated?
Can I give suggestions for the ITV Hub?