All of the action. None of the ads.

What is ITV Hub+?

ITV Hub+ is our premium subscription service. For £3.99 a month, you'll get all the features of the ITV Hub you know and love, but with extra benefits like ad-free telly and downloads!

What do I get with a Hub+ subscription?

If you choose to subscribe to Hub+, you'll be able to watch ITV programmes ad-free on our website, as well as our mobile and TV apps - just make sure you're signed into your account and you're away!

You'll also be able to download shows ad-free onto your iPhone or iPad (iOS 10 or above), so you can watch offline whenever and wherever you want!

Credit: ITV Hub+

Where can I use a Hub+ subscription?

As long as you're signed into your account, you'll be able to use your Hub+ subscription almost anywhere. Watch ad-free telly on our website, download and catch up on the go on your mobile or tablet, or binge on your favourite shows with no interruptions on your Smart TV!

There are however a few exceptions, and you won't be able to use your subscription on these devices:

  • Windows Phones
  • Freesat
  • NOW TV / Roku
  • Samsung Smart TVs - models earlier than 2012

How do I subscribe to ITV Hub+?

Subscribing on our website

You can subscribe to ITV Hub+ on our website, itv.com, by registering a new ITV account, or by going to the "Manage account" section of your ITV profile when signed in. Once you've entered all your details you'll receive one email asking you to verify your email address, and one email outlining all of the payment details.

Subscribing on your Apple device

Another way to subscribe is by going to the Settings section of the ITV Hub app on your iPad or iPhone. Once you're subscribed, your first month's subscription will be charged to you iTunes account, and you'll be charged on the same date each month until you wish to cancel. Alternatively, you can switch off Auto-Renewal in your iTunes settings.

FAQs

Do I have to be registered with the ITV Hub to use my Hub+ subscription?

Yes, you need to be a registered viewer of the ITV Hub. You can register by going to the "Sign in" page of our website, or the "My ITV Account" section of our mobile app, and clicking "Sign up now". Once you've created an account, you'll be able to subscribe to ITV Hub+.

Why am I still seeing adverts on Family Guy and American Dad?

Due to rights restrictions, unfortunately these programmes will still contain ads.

I've bought my ITV Hub+ subscription, but I'm still seeing ads

Once you've subscribed to ITV Hub+, you can start using your subscription immediately on the device you used to subscribe. However, on occasion it can take u to 24 hours for the subscription to be automatically recognised by other devices.

If you want to use your subscription on another device, simply logging out of your account on that device and logging back in should fix the problem straight away.

Can I download shows using Hub+?

Yes! You can download shows onto an iPhone or iPad.

Simply tap the "Download" icon beneath the episode you'd like to download - make sure you're connected to wifi and your download will begin straight away. You can queue up and store as many shows as you like.

Anything that you download is there for you to enjoy for up to 7 days, unless it's due to expire from the ITV Hub before then. You can access all of your downloads by going to "My ITV" within the app and then tapping Downloads.

Can I use my Hub+ subscription abroad?

ITV Hub+ subscriptions, just like regular Hub accounts, will not allow you to watch videos outside of the UK.

However, if you have an iPhone or iPad running iOS 10 or above, you can download programmes to watch anywhere offline. Just make sure you download the programme whilst you're still in the UK, and your download will be available to watch anywhere for up to 7 days.

How do I verify my email address?

If you haven't yet verified your email address, you will be asked to when you try ad play a video. Click "Resend email" within the pop-ip and a verification email will be sent to the email address you used to sign up with.

Once you receive the verification email, make sure you click the link within the body of the email to finish the verification process.

Why do I need to verify my email address?

When you sign up for ITV Hub+ via our website, we need to verify that we have your right email address so you can watch ad free. We'll also send your monthly invoice via email.

To finish the process, and make sure you're receiving all of the benefits of ITV Hub+, just click on the link in the verification email. If you don't verify your account, when you go to play a video you will be prompted to do so and will be sent another verification email.

Where is my verification email?

If you can't find your verification email, here are some tips to help you find it:
1. Search for it in your inbox. The email will have come from "ITV Hub+"
2. Try checking your spam or junk folders. Sometimes our emails end up in there!
3. It may sound silly, but make sure you're checking the right email account.
4. Resend the verification email by signing into your ITV account and clicking play on a video.

If you still haven't received a verification email, please get in touch with our lovely Viewer Support team at itvhubhelp@itv.com, or @itvhub on Twitter.

Am I paying Apple or ITV for my subscription?

If you subscribed via your iPad or iPhone through the Apple iTunes Store, you will be billed by Apple for your subscription. You should also receive an email from Apple each month, just before you subscription is automatically renewed.

If you subscribed on our website, itv.com, then your payments come directly to ITV. You’ll receive receipts via email from us each month when your subscription is automatically renewed.

I have a problem with my payment. Who do I contact?

As an Apple subscriber who pays via the Apple iTunes Store, you will need to speak directly to Apple. You can visit them here.

If you subscribed on our website, then you can get in touch with us directly and we’ll be happy to help. Simply reply to your welcome or receipt email or drop us a tweet @itvhub.

I'd like to cancel my subscription. How do I do this?

As an Apple subscriber who pays via the Apple iTunes Store, you will need to speak directly to Apple. You can visit them here.

If you subscribed on our website, you can cancel your subscription by going to the manage account section of the website and clicking ‘cancel subscription’. You may cancel at any time during the month, and you will still receive the benefits of ITV Hub+ for the rest of the month when your subscription is due to expire.

Can I get a refund for my subscription?

If you feel you have a valid reason as to why we should refund your subscription, please contact our viewer support team in the first instance explaining the reason. We will then be able to process the refund and cancel your subscription.

If you decide to cancel part way through a month, partial refunds are not available, but you will still get the benefits of ITV Hub+ until the date your subscription expires. Once your subscription has expired, you will see the regular adverts again.

Please allow 5-10 days for the refund to be fully processed and appear in your bank.

Downloads

How do I download a show?

Make sure you're logged into the account you subscribed to ITV Hub+ with, and select the show you'd like to download. Tap the "Download" icon beneath the episode and your download will begin immediately. Just make sure you're connected to wifi!

How many downloads can be done at once?

You'll be able to download up to three shows simultaneously. If you wish to download more, these will queue until they are complete.

How many downloads can I store?

You can have as many downloads as your device can store. If you run out of storage, a error message will pop up, which means you'll have to free up some space on your device in order to continue downloading.

How long can I keep my downloads?

You will see everything you've downloaded in the Downloads section of the app until you delete them yourself. However, everything you download is only available to watch for up to 7 days. After those 7 days you will need to download the video again to watch it.

At present, you cannot download a video which has less than 7 days remaining until its expiry date. You will not be able to watch your download if it has gone beyond the Hub expiry date.

What is the Hub expiry date?

The ITV Hub has the rights to show programmes for a specific time period, This is usually 30 days, but can be less or more depending on the content. Please check the number of days an episode has left on the Hub, which can be found on the episode's page underneath the video.

We're working to improve this feature in future releases of the app to ensure it is as functional as possible. Keep an eye out for app updates!

Where do I find my downloads?

You can access your downloads by going to the "My ITV" section of the app, or by tapping the settings menu in the top right of your screen - there you will see a downloads section in which all of the programmes you've downloaded so far will be stored.

Why can't I download a show?

A wide range of our top telly is available for you to download, but unfortunately we are not able to make every show available to download.

There are a couple of reasons why you may not be able to download a particular show:

  • It may only be available for 7 days or less
  • Due to licensing agreements, some US shows are not available for download (eg. Family Guy)

Why has my download failed?

There are a few reasons why your download may have failed. It could be due to:

  • Poor wifi connection. You can only download shows when you're connected to wifi - if the wifi connection is poor, or you lose wifi completely and try to download over 3G/4G, your download will fail.
  • Lack of storage on your device. Your device may not have enough room to store the download, in which case you will need to free up some space on your device.
  • Your device may be too slow to handle the download process.

Can I download on desktop?

The download feature is currently only available on iPhones and iPads (iOS 10 and above).