ITV Player on Android is ITV’s video catch-up service for mobile devices.
You can watch all ITV programmes that we have the rights to show on mobile, for up to seven days after broadcast.
This application requires that you have a mobile phone or tablet device that runs Android 2.2 or higher and Adobe Air 2.6.
Supported devices
We aren’t able to test the ITV Player application on every Android device in the market. However we are doing our best to test as many as possible and welcome your feedback.
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ITV Player for Android has a very simple design, so you can find the programmes that you want to watch as quickly as possible.
Swipe ‘right to left’ and ‘left to right’ to navigate through the carousel of programmes.
You can find programmes using the following navigation options:
Don’t Miss
This shows you our recommended programmes. Tap an image to go to the episode page for that programme.
Programmes by Channel
This shows you all available programmes for each channel, sorted by day. You’ll find the most recently broadcast programmes at the start of the carousel of programmes for each channel. Tap an image to go to the episode page for that programme
Most Watched
This shows you the most popular programmes based on what all users are watching. Tap an image to go to the episode page for that programme
Portrait and Landscape Navigation
Depending on your device, the ITV Player navigation screen can be viewed horizontally or vertically. Small screen devices (i.e. phones) have a portrait (vertical) view. Larger screen devices (i.e. tablets) have both a portrait and landscape (horizontal) view.
Portrait view
Once you’ve selected the programme you want to watch, you’ll be taken to the episode page for that programme.
The page will show the episode information for the programme at the top. Tap on the image to begin watching the programme.
At the bottom of the page you’ll also see a carousel of other episodes available for that programme. Simply select the programme you’d like to see and it will become the main programme on the page. Then tap the image to play the episode.
You can watch video in either view on all devices.
Landscape view
In landscape view, once you’ve selected your navigation option (e.g. ITV1), you’ll see a second carousel of programmes. This carousel displays all the programmes available in that category.
Find a programme then simply tap the image to start watching it. If it’s not the specific episode that you wanted, select ‘All Available Episodes’ at the bottom right of the page. A third carousel will then appear, showing all the episodes available for that programme.
To navigate back between the carousels, simply select the blue headers. You will see the carousels disappear. The ITV Player logo at the top of the screen also serves as a ‘back’ button.
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ITV Player programmes are streamed to your Android device. We send a 400kbps video to small screen devices, i.e. your mobile phone, and an 800kbps to larger screen devices, i.e. tablets.
Wifi
ITV Player programmes are only delivered over Wifi. If you are having difficulties watching programmes, please check that you have sufficient bandwidth on your network to watch ITV Player.
Software
ITV Player works with Google Android 2.2 (or higher) and Adobe AIR 2.6.
Please check that you have the most up-to-date version of Android and AIR in order to improve the performance of the application.
We try to offer you as many ITV shows as possible on ITV Player.
As this is a seven-day catch-up service, you can watch programmes for a period of seven days following broadcast.
However we don't have the catch-up rights to all ITV programmes, so unfortunately some shows won't be available to watch on Android.
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Advertising is important to ITV as it allows us to show all our programmes for free. You’ll see adverts in ITV Player at the start of a programme and at pre-determined intervals within the programme, just like when you watch our TV channels.
If you skip ahead of an ad break, you’ll still see the adverts you have skipped. But once they’ve finished, play will resume at the point in the programme that you skipped to, rather than the point you skipped from.
If you skip multiple ad breaks, you’ll only be required to watch one set of adverts.
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Postcode
When you first install the ITV Player application, you’ll be asked if you agree to us locating you using your device’s GPS capabilities.
If you select yes, we’ll use this information to send you the correct content for your location. If you select no, you’ll be asked to tell us your postcode.
This is because ITV1 is only available to viewers in England, Wales and some Scottish Border areas. We need to know where you are to ensure that we don’t breach any broadcasting rights restrictions.
Viewers outside these areas will still get access to ITV2, 3 and 4. If you’re outside the United Kingdom you won’t be able to view ITV programmes.
Email
We ask you for your email address so we can tell you about improvements and news surrounding ITV and its programming. If you’d like to remove yourself from any of our mailing lists, follow the instructions in the email you receive upon registration.
Clearing personal data
If you’ve moved location or feel you are in the ITV1 catchment area, please follow these instructions to reset your location:
1. Open the Settings app on your device and select Applications > Manage Applications
2. Select ITV Player
3. Select Clear Data
Once you’ve deleted the data, re-launch the ITV Player app. It will then either locate you using your device’s GPS, or prompt you to input your postcode.
Resetting this data will require us to locate you again once you relaunch the application. You will also be prompted to resubmit your email address.
If problems persist, please contact our customer support team. You can email us at itv.comsupport@itv.com or call 0844 881 4150.
You can find further contact options and information on call charges at www.itv.com/contactus/wheretofindus
The first time you launch the ITV Player app, it will either use the GPS capability in your device, or ask you to type in your postcode so that we can provide you with the correct content for your location.
ITV1 is only available to viewers in England, Wales and some Scottish Border areas. If you’ve moved location or feel you are in the ITV1 catchment area, please follow these instructions to reset your location:
1. Open the Settings app on your device and select Applications > Manage Applications
2. Select ITV Player
3. Select Clear Data
Once you have deleted the data, re-launch the ITV Player app. It will then either locate you using your device’s GPS, or prompt you to input your postcode.
Resetting this data will require us to locate you again once you relaunch the application. You will also be prompted to resubmit your email address.
If problems persist, please contact our customer support team. You can email us at itv.comsupport@itv.com or call 0844 881 4150.
You can find further contact options and information on call charges at www.itv.com/contactus/wheretofindus
We identify programmes that we consider may contain inappropriate material for some audiences with a ‘G’ symbol.
When you select play to watch these programmes, you’ll be shown a guidance warning indicating what type of content you can expect to see.
If you’re having trouble using ITV Player or have any other questions not answered in our FAQs or Terms and Conditions pages, please contact the ITV.com customer support team.
You can email itv.comsupport@itv.com or call us on 0844 881 4150
You can find further contact options and information on call charges at www.itv.com/contactus/wheretofindus
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