Service Status

Service Status

Last Updated: December 2017

Apple TV App

The ITV Hub is now live on Apple TVs! To get the app, either download from the App Store, or update your TV to the latest tvOS version.

Windows Phone App

Our Windows phone app has now been closed down. However, all of your fave telly is still available on our other platforms - that’s our website, iOS and Android devices, and connected TVs.

TVs using Freesat

Please note that, from early 2018, we will be closing our Freesat app on some devices. You can still watch your favourite ITV shows on our website and mobile apps, as well as other connected TV devices.

The ITV Hub app will still be available on the following Freesat devices:

Set Top Boxes
Humax HDR-1000S
Humax HDR-1010S
Humax HDR-1100S
Humax HB-1000S
Humax HB-1100S

TVs
Panasonic 2016 SLD8
Panasonic 2016 MTK

The ITV Hub app will soon no longer be available on the following Freesat devices:

Set Top Boxes
Bush
Grundig
Goodmans
Samsung
Technisat
Logik
Echostar
Metronic
Sagemcom
Manhattan

TVs
Panasonic TVs from 2011, 2012 and 2013
Panasonic ‘Freetime’ TVs from 2014 and 2015

Connected TV app update

If you have recently started experiencing playback issues such as freezing, buffering and skipping on your smart TV, please ensure you have the latest version of the ITV Hub app installed, and check for any updates on your TV.

See here for instructions on how to update the ITV Hub app on your TV.

Chromecast from a PC/Mac

Great news! You can now cast programmes from the ITV Hub website on a PC/Mac to your TV using Chromecast. Make sure you've downloaded the Google Home app onto your PC/Mac, then simply click on the Chromecast icon when playing a video and enjoy your favourite shows on the big screen.

Live Channels on Samsung TVs

Samsung TV users can now watch live streams of ITV channels (that's ITV, ITV2, ITVBe, ITV3, ITV4 and CITV) via the ITV Hub app. Simply navigate to the 'Channels' section within the app and start streaming your favourite shows!

Videos not playing on Internet Explorer

Viewers may experience some issues trying to watch programmes on our website using Internet Explorer as their browser. If this happens, please ensure you have the latest version of Internet Explorer and the latest Windows software.

If the problems persist, please use a alternative browser such as Chrome or Firefox

Video clips not playing on show sites

If you are experiencing problems watching videos on the show pages of our website, please ensure that Flash is installed and enabled, and refresh the page. Once Flash is enabled the videos should play immediately.

To find out how to install or enable Flash for your browser, follow the 5 steps on the link below:

https://helpx.adobe.com/flash-player.html

Where's my programme?

The following shows are currently not available on iOS devices due to rights restrictions:

- Botched
- Cake Wars
- Fangbone
- Foyle's War
- Ghosted
- Horrid Henry
- Million Dollar Listing
- Ninjago
- Oddbods
- Powerpuff Girls
- Teen Titans Go!
- The Avengers
- The Bachelor in Paradise
- The Bagel & Becky Show
- The Ellen Degeneres Show
- Vanderpump Rules

The Real Housewives brand: only The Real Housewives of Cheshire is available on iOS devices.

The Ellen Degeneres Show is available on our website, however only via the Internet Explorer browser.

The UEFA Champions League and Europa League Highlights are only available for 24 hours after broadcast.