Service Status

Service Status

Last Updated: July 2017

Videos not playing on Internet Explorer

Viewers may experience some issues trying to watch programmes on our website using Internet Explorer as their browser. If this happens, please ensure you have the latest version of Internet Explorer and the latest Windows software.

If the problems persist, please use a alternative browser such as Chrome or Firefox

Video clips not playing on show sites

If you are experiencing problems watching videos on the show pages of our website, please ensure that Flash is installed and enabled, and refresh the page. Once Flash is enabled the videos should play immediately.

To find out how to install or enable Flash for your browser, follow the 5 steps on the link below:

https://helpx.adobe.com/flash-player.html

Love Island

We get it - you're so keen to watch the latest episode of Love Island!

Just bear in mind that it takes us a little time to turn the show around and get it all the way from Mallorca to the ITV Hub.

We promise to try our best to get the show ready for you to catch up on by one hour after it's finished on telly.

Lethal Weapon

Please note: Windows Phone users may see Lethal Weapon available for catch up on their app however, due to rights restrictions, this programme is not available on Windows Phones. You can catch up with Lethal Weapon on our website, as well as our iOS, Xbox, and YouView apps.

AirPlay / Mirroring / HDMI

Apple mirroring facilities including HDMI and Lightning cables are not supported by the ITV Hub. These features may have worked previously, however the feature is not yet fully supported and may stop working or work intermittently.

Apple TV

The ITV Hub is not currently available to watch via Apple TV. Requests for an Apple TV / ITV Hub development are being reviewed.

Where's my programme?

The following shows are currently not available on iOS devices due to rights restrictions:

- Below Deck
- Horrid Henry
- Ladies of London
- Million Dollar Listing San Fransisco
- Newlyweds: The First Year
- Oddbods
- Southern Charm
- The Real Housewives of Atlanta
- The Real Housewives of Beverly Hills
- The Real Housewives of Orange County
- Transformers: Robots in Disguise
- Ultimate Spiderman: Web Warriors

Lethal Weapon is only available on our website, as well as our iPhone, iPad, Xbox and YouView apps

The Ellen Degeneres Show is only available on Android devices.

The UEFA Champions League and Europa League Highlights are only available for 24 hours after broadcast.