Try these simple steps to get things up and running again:
We don’t want anything getting in the way of you and your favourite shows! If you're experiencing any freezing, buffering, error messages or a blank screen please try the steps below:
You View users can check their speed at http://checker.youview.com/
If you are still having problems after trying the steps above, please get in touch.
If you hear no sound at all, please check your TV volume settings and make sure the volume is turned up.
If you are getting sound from all other applications or live TV but not your ITV Hub app, please get in touch with us.
If your app is having a bit of a slow day, please try the following steps to clear your session data:
If you are still having issues, please get in touch with us.
If you are having problems and can't find a solution on our help pages, please contact let us know.
You can email us at firstname.lastname@example.org, tweet us @itvhub or call us on 0344 88 14150 (select option two). We’re available Monday to Friday 9.00am-9.00pm, Saturday 10.00am - 8.00pm, and Sundays and bank holidays 10.00am - 7.00pm.
Which connected TV devices are supported?
Which games consoles are supported?
How can I change my location?
How do I clear my location data?
How do I activate parental controls?
How do I get the best playback experience?
How do I update the ITV Hub on my Samsung Smart TV, Blu Ray Player or PVR?
How do I update the ITV Hub on my Now TV or Roku player?
Our app is currently available for:
- Samsung TVs versions 2012 and later
- Amazon Fire TV
- NOW TV players
- Roku players
- Freeview Play
Currently the ITV Hub app is available on Xbox One and Xbox One S. But, we're working on getting onto more consoles, so watch this space!
You can change your location by navigating to Settings in the top menu bar of the app (or by pressing the yellow button on your Samsung Smart remote control, or on your NOW TV or Roku remote control). This will ensure that your region is kept up-to-date and that we show the correct channels and shows to you.
On Samsung, to clear your location data:
On NOW TV & Roku to clear your location data:
The ITV Hub app on your Connected TV never stores your postcode. Your postcode, or partial postcode, is only used temporarily to identify your broadcast region which is used to ensure that you receive the right shows and channels for your area.
If you want to limit what your little ones can watch on ITV Hub, you have the option to set up a PIN that will be asked for whenever you play any G-rated videos
To set up parental controls, navigate to your Settings menu in the top bar of the ITV Hub app, and select Parental Controls. Switch the parental control selection bar to ON and you will be asked to enter a 4-digit PIN.
If you have forgotten your PIN and security questions, please get in touch at email@example.com who will be able to assist you.
You will need to set the PIN on each device using ITV Hub.
We want you to enjoy the ITV Hub and get the best viewing experience to enjoy your favourite shows.
The ITV Hub shows are streamed to your TV over your Internet connection. Generally, the better your broadband connection, the less buffering you will experience during video playback. While the ITV Hub should work perfectly over a wifi connection, we would recommend using a wired connection for watching video.
Most Samsung Smart devices have automatic updates enabled by default. So long as your TV is on and connected, updates to the ITV Hub will automatically push to your device as they become available. We highly recommended that automatic updates are enabled to ensure that you always have the latest and greatest version of the app!
Some users have reported issues when updating apps on their TV. Sometimes it can take a few goes before the app has fully downloaded and installed, so we recommend retrying after a few hours if you are not successful first time around.
If you decide not to enable automatic updates, you can still update manually.
To manually update the ITV Hub app on 2014 and 2015 Samsung Smart devices:
To manually update the ITV Hub app on 2012-2013 Samsung Smart devices:
So long as your Now TV or Roku player is on and connected, updates to ITV Hub will be automatically pushed to your device as they become available. Simple as that!
If you already have an ITV Hub account, you can now sign in on your connected TV device. Sign in to:
If you don't have an account yet, you can set one up at www.itv.com/register
Setting up an account is completely free and will open the door to a world of entertainment!
Don't worry! If you've forgotten your password, we can easily help you to reset it.
Go to www.itv.com on a PC or laptop, or open the ITV Hub mobile app.
Go to the ‘Sign in’ page found at the top and click the ‘Forgotten your password?’ link.
Now enter your email address and we'll fire you an email that contains a link to reset your password.
Don't forget that your email may go to your junk folder if you haven't had one from us before, so do check in there if you don't see it straight away.
If you still find that you have issues, or if you don't receive your email, please get in touch.
Yes! We don’t want you having to sign in every time you visit the app, so we will keep you signed in until you sign out.
If you ever want to sign out, simply go to the settings menu at the top of the screen and select Sign Out.