I'm having problems playing videos
I can't hear any sound
I am abroad and can't watch videos
I am in the UK and can’t watch videos
I'm getting a “programme currently unavailable” message when I'm trying to watch live TV
My video keeps buffering
I'm having problems watching videos in full screen
I'm directed to STV or UTV when I try to watch some shows
Can't find what you're looking for?
We don’t want anything getting in the way of you and your favourite shows! If you're experiencing any freezing, buffering, error messages or a blank screen please try the steps below:
Clear your cookies
Check your internet speed(you’ll need at least 800kbps to play our videos and ITV Hub will adjust your viewing experience depending on your internet speed)
Try a different browser
If you are still having problems after trying the steps above, please get in touch.
You can raise or lower the volume by clicking on the Hub's speaker icon and sliding the control up or down. If you still can’t hear anything, the problem is likely to be with your computer settings. You can check this by trying to play something else.
Alternatively, you could be experiencing playback issues if you don’t have the right software setup. You can view minimum software requirements here.
If you are still having problems with your sound after trying the steps above, please get in touch with us.
The ITV Hub is only available within the UK as we don't hold international rights for all of our shows. If you’re lucky enough to be on holiday or you live abroad, you won't be able to watch ITV Hub until you return to the UK, but you can sign up for ITV Essentials which will let you watch some of our most popular shows whilst you're away.
You might experience problems if your Internet Service Provider (ISP) uses servers located abroad. If your IP address suggests you’re not in the UK, you won't be able to watch our shows.
Your ISP should update their servers on a weekly basis. If you continue to have problems, please contact them to investigate further.
You can check the location of your IP address yourself at :www.whatsmyip.org
Note down your IP address and type it into the following website in the top right hand side under RIPE Database Search: www.ripe.net. If it’s outside the UK then you will be blocked. If it's inside the UK then your ISP may not have registered their IP addresses with the correct databases.
If you are still continue to have problems please get in touch with us.
We provide live TV streams of ITV, ITV2, ITVBe ITV3, ITV4 and CITV. Sometimes however, a show will only have television rights and not online rights. If this happens you will receive the ‘unavailable’ message - don’t worry this isn’t a technical fault.
Our videos are designed to play pretty much straight away, but a small amount needs to be loaded, or "buffered" first before play can begin. However, if your connection is slower than 800kbps or drops below that speed because of problems with your internet connection, the ITV Hub may not be able to download enough of the show to play.
You can check your broadband speed by visiting www.speedtest.net.
Alternatively, you may be experiencing playback issues if you don’t have the correct software setup. You can view minimum software and hardware requirements here.
Google Chrome automatically updates the Flash version on your PC or MAC and there seems to be an issue viewing content in full screen mode if your Flash version is 11.5.r31.
To resolve this there are two options:
Option 1 (quick fix):
Use another browser such as Internet Explorer or Firefox. These browsers do not automatically update Flash and therefore you should be able to view the programme you want to watch in full screen mode.
Manually update the flash version on Google Chrome.
To do this, follow these steps:
Close all Chrome windows and restart your browser.
If you are still having issues after trying the steps above, please get in touch.
Shows on the main ITV channel aren’t available to viewers in Northern Ireland and Scotland so you may be directed to STV or UTV to watch them there instead. This needs to be done to comply with our broadcasting and rights regulations (the legal stuff!).
Viewers in Scotland and Northern Ireland will still be able to watch shows from ITV2, ITV3, ITVBe, ITV4 and CITV.
If you think we have the wrong location for you, you can change it at any time in your account.
If you are having problems and can't find a solution on our help pages, please contact let us know.
You can email us at firstname.lastname@example.org, tweet us @itvhub or call us on 0344 88 14150 (select option two). Please ensure you provide us with as much information as possible, such as your device, the make or model, so we can help identify any issues you are having. We’re available Monday to Friday 9.00am-9.00pm, Saturday 10.00am - 8.00pm, and Sundays and bank holidays 10.00am - 7.00pm.
What is the ITV Hub?
Why are some shows missing from the ITV Hub?
How long does it take for a show to appear on the ITV Hub?
Can I watch live TV on the ITV Hub?
Can I download shows to watch offline?
Do you provide Audio Descriptions?
Do you have subtitles available?
How do I switch subtitles on or off?
What does a G Rating mean?
Does the ITV Hub offer parental controls?
How are we regulated?
Can I give feedback or suggestions about the ITV Hub?
What software do I need to view shows on the ITV Hub?
How do I find out which browser version I have installed?
How do I clear my cache?
How do I get the best possible viewing experience?
What is ad blocking?
Can I remove the ad blocking software?