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BA chief apologises 'profusely' for passenger hardship

The Chief Executive of British Airways has apologised "profusely" to passengers who experienced "hardship" over the weekend as flights were cancelled after an IT glitch.

Alex Cruz denied the outsourcing of British Airways jobs was to blame for a "catastrophic" IT failure that brought the airline's operations to a halt.

He further offered assurances that no customer data or any list, including terror watch lists, had been compromised by the glitch.


More Heathrow cancellations cause travel chaos

Passengers slept on the floor of Heathrow Airport on Sunday night. Credit: ITV News

Travellers face more cancellations at Heathrow on the third day of disruption since the IT glitch.

Display boards showed some flights cancelled, including planes to Copenhagen and Amsterdam.

The other cancellations were domestic flights to Glasgow, Aberdeen, Manchester, Leeds Bradford and Dublin.

While a number of weary-looking passengers filled the benches by departures, for the majority check-in seemed to be going smoothly.

All passengers whose flights have been cancelled should not travel to the airport unless they have already rebooked onto another flight. Passengers looking to re-book flights should go to

We have mobilised additional Heathrow colleagues to assist passengers at the terminals and give out free water and snacks. We are working hard with British Airways to reunite passengers with their bags as soon as possible.

We are very sorry to any passengers whose journeys have been affected.

– BA
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