O2 update: Tips for angry customers

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O2 says it has restored its 2G network after the network crashed yesterday.
O2 says it has restored its 2G network after the network crashed yesterday. Photo: Christian Charisius / Reuters

The number one thing you expect and need from your mobile phone - is reliability. We are now in a second day of this for some very angry O2 customers. Although the 2G service is now running, 3G which is used for internet, data and smartphones, still has problems.

O2 today have been unable to tell me how many people are affected but the network has a total of 23 million users. And customers with Tesco and Giffgaff are also hit, because they use the O2 network. I asked for an interview - O2 so far has been unable to provide somebody. Let's look at their statements.

O2 says:

  • It is "a fault with one of our network systems"
  • Some mobile phone numbers are not registering"
  • "We expect full service this afternoon"
  • A lot of 3G phones will also work on 2G - but you may have to switch off the 3G for that to happen. It's worth a try.

O2 are saying try turning your phone off and then back on. Re-booting can help your phone reconnect with the restored service, they say.

Twitter just now is bristling with comments.

Captain of Manchester City Vincent Kompany said:

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Missed out on a phone call with my daughter due to O2 network issues! They're about to loose customers if they don't resolve this quickly!

Children's TV presenter Ricky Boleto:

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I am astounded how such a high profile mobile phone network can keep so many customers in the dark. #O2

Lots of users like Shirleen Strachen who says: "raging, what a joke, paying for a service I'm not getting". Olympics fans, athletes and organisers will depend on mobiles - so this timing is especially bad.