Marga Kapenaar and her husband Derek have told ITV News how they came close to death after a faulty dishwasher caused a fire at their home in Norfolk, which claimed the lives of their four pet dogs.
The couple became aware that their dishwasher was a model among more than 400,000 dishwashers being recalled by Bosch for being potentially dangerous after watching an ITV News report. They contacted the company and an engineer was due to visit their home a fortnight later. Unfortunately a fire began before that visit was made.
They were asleep when the fire alarm sounded, waking Marga, who in turn woke Derek. The pair were faced with thick black smoke and were rescued by firefighters after dialling 999 from an upstairs phone. Sadly their four dogs, who were in the conservatory - next to the kitchen - didn't survive.
They spoke to ITV News from their temporary accommodation:
Firefighter Richard Herrell, of Norfolk Fire Brigade, explains that the couple's home was "extensively damaged" and even "destroyed" in some places, with smoke damage throughout the house. He explained the fire started in the couple's dishwasher and spread throughout the kitchen:
Bosch says it will not comment on the fire until its own investigation into the cause is complete. The company says it is doing its upmost to trace the dishwashers and send engineers as quickly as possible. Bosch advise that owners can be continue to use the faulty dishwashers - though they recommend they are not used unattended.
If you believe you own an affected Bosch dishwasher, visit the Bosch website or contact the company's call centre on freephone 0800 0234881.
The Electrical Safety Council is a UK charity dedicated to keeping people safe by reducing the risk of electrical accidents around the home and in the work place. They have created a tool that allows people to quickly check if their electrical items are subject to recall notices. This is available at www.esc.org.uk/recall
- Have you been affected by a faulty electrical product? Tell us your story by emailing email@example.com
Watch Consumer Editor Chris Choi's full report on the ITV News at 6.30pm.