Hotpoint has issued an important safety notice after it was discovered 71,000 of its dishwashers were a potential fire hazard.
The dishwashers affected are models FDW20, FDW60 and FDW65A and were manufactured between June 2006 and March 2007.
Hotpoint has issued the following advice on its website to check if you have an affected product:
- Make sure the dishwasher is turned off and disconnected from the wall socket.
- Check the model - FDW20, FDW60 and FDW65A - are the models affected and serial number of your Hotpoint dishwasher. These can be found on a sticker on the inside of the door.
- The serial number is 9 digits long, if the first 5 digits are between S/N 60601 and S/N 70331 your appliance is affected.
- If repaired recently by Hotpoint and there is a green sticker on the inside of the door, then the machine has already been repaired.
What to do if you believe your dishwasher is one of those affected:
Consumers who believe their machine is one of those affected should contact the Hotpoint Customer Service Centre on 08448 910094 where they can arrange for a free repair.
Opening hours are Monday to Friday 8.00am to 6.30pm, Saturday 8.30am to 5.30pm and Sunday 9.30am to 3.30pm, 364 days per year.
There is also a dedicated email address set up for enquiries: email@example.com.
To date 7,000 dishwashers have been repaired by Hotpoint following the important safety notice. Hotpoint says it has attempted to contact customers with more than 55,000 emails, letters and calls.
Writing on the RecallUK website, Brian Mulcahy highlights that although Hotpoint has been contacting customers about the faulty dishwashers since October 2012, it only launched its public campaign about the products this week. He writes:
If you own one of the recalled Hotpoint Dishwashers you might be concerned that Hotpoint has delayed telling you that there is a risk of your dishwasher overheating and catching fire.
If you knew about the risk you may have decided not to use the dishwasher or to only use it when you were there to keep an eye on it.
Hotpoint decided not to give you that choice!
Hotpoint marketing director Michelle Gorringe-Smith told ITV News:
The Electrical Safety Council is a UK charity dedicated to reducing the risk of electrical accidents around the home and in the work place. They have created a tool to enable people to quickly check if their electrical items are subject to recall notices. This is available at www.esc.org.uk/recall
- Have you been affected by a faulty electrical product? Tell us your story by emailing firstname.lastname@example.org