As the Government begins the task of reversing failures which led to hundreds of unnecessary deaths at the Mid Staffordshire Hospital Trust, ITV News has been investigating care and compassion in the NHS.
The Francis report called for a series of changes to the way the health service is run, making sure patients are put first.
We asked for your stories about levels of care in the NHS and this week we will report the findings.
Among those who got in touch were parents Justin and Emma Hargrave. Their son Evan died aged just nine months at Bradford Royal Infirmary after being born prematurely.
They knew Evan's chances of survival were slim. But far from being offered the best care possible, they claim they were seen as an inconvenience.
Watch this report by ITV News presenter Mary Nightingale:
Emma Hargrave went on to describe how she desperately tried to get the nurse to give him oxygen because he was turning blue, but she had not noticed.
On another occasion, Evan's nappy hadn't been changed for so long the mattress was badly soiled with faeces.
Bradford Teaching Hospitals NHS Foundation Trust says is has met with Justin and Emma Hargrave. In a statement the Trust said:
If you want to share your story with us about levels of care and compassion in the NHS, you can get in touch at email@example.com