Almost two-thirds of patients would be "extremely likely" to recommend the A&E ward in which they were treated to friends and family, according to a new "friends and family" survey designed to highlight the levels of care in England's hospitals.
ITV News Medical Editor Lawrence McGinty reports:
Almost 700,000 patients were eligible to take the 'Friends and Family Test' in June 2013 to rate their Accident and Emergency service but only 10% actually completed the survey.
Results for A&E departments in England for June showed:
- 62.6% would be extremely likely to recommend their A&E service
- 25.6% would be likely to recommend their A&E service
- 4.1% would be neither likely or unlikely to recommend their A&E service
- 2.4% would be unlikely to recommend their A&E service
- 3.2% would be extremely unlikely to recommend their A&E service
- 2.2% did not know
Patients in 36 hospital wards across England would not recommend them to their friends or family.
The first wave of the "Friends and Family" test also saw just one English A&E department get a "negative score" - at Chase Farm Hospital, part of the Barnet and Chase Farm Hospital NHS Trust, in north London.