Will flood victims get help from utility firms? ITV News surveyed a range of utility companies to find out if they will discount bills for periods when householders can't be in their homes.
Our research included power firms, water companies, broadband providers and telecoms. Our findings show help is out there - but flood victims will have to claim it.
Rather than firm guarantees of help, many companies will only promise to look at things on a case by case basis.
Telecoms, internet and TV
Sky told us that following a review of each customer’s personal circumstance they will credit accounts for an agreed period of time.
BT told us:
British Gas told ITV News:
SSE told us:
Co-Operative Energy said:
South East Water said:
Thames water say they will suspend charges if you are not in your home - call their customer care line to discuss.