Letters from non-existent law firms lift lid on Wonga's past treatment of customers

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By Chris Choi: ITV News Consumer Editor

Wonga couldn't be more wronga.

Behind the cuddly puppets Wonga has been revealed in its true colours today.

Its misleading practices show how unfairly customers have been treated in the past.

Wonga sent letters to customers in arrears from non-existent law firms - its hard to imagine how the morality of any company can become so far adrift.

Wonga sent letters to customers in arrears from non-existent law firms. Credit: PA

Wonga also added charges to customers’ accounts to cover the administration fees associated with sending the letters from imaginary law firms.

The best we can hope for now is that everyone who has been wronged gets the payback they deserve.

Make sure anyone you know with a Wonga loan is aware of the firms claim number: 0800 840 0836.