Advertisement

  1. ITV Report

999 call handlers suspended after 'making hundreds of bogus calls'

The employees were hired by G4S Public Services Credit: G4S / PA

Five police control room staff have been suspended amid claims they made hundreds of 999 calls to inflate performance figures.

The employees, hired by G4S Public Services, worked for Lincolnshire Police and are alleged to have made the test calls during quieter times to ensure they answered them quickly.

Emergency call handlers for the force are required to answer 92% of 999 calls within 10 seconds, or G4S Public Services is fined.

It is claimed the illegitimate calls were made in October, November and December 2015. Figures show 724 calls were made during this time.

The figures also showed the handlers missed their targets in November (90.19%), and December (89.24%). The bogus calls would have increased the figures to around 93%.

We have suspended five employees today and have taken swift action to begin our investigation process.

While I can reassure the public that at no stage did the actions of these people put the public or police colleagues at risk, I am nevertheless dismayed that this group of staff sought to influence important performance measurements. We continue to work closely with the force and share any data and other information required.

There is no place for anyone in our organisation who behaves in this way and their actions undermine the commitment and the good work of their colleagues.

– John Shaw, Managing Director for G4S Public Services

The Crown Prosecution Service have said the inquiry is an internal disciplinary matter, and there is no evidence of criminal activity at this stage.

We will be seeking further information by interviewing these members of staff jointly with G4S. These matters will now be dealt with through staff disciplinary procedures and the investigation must take its course.

We have established that at no stage has there been any risk to the safety of members of the public.

Arrangements have been made for the smooth operation of the force control room to continue and the service to the public will not be adversely affected.

– Lincolnshire Police