- video report by ITV News correspondent Angus Walker
Survivors of the Grenfell Tower fire have voiced frustration at delays and inefficiency of the local council.
Despite the outpouring of public support for the victims, many strugged to get the help they needed from the Royal Borough of Kensington and Chelsea.
Siar Naqshbandi, a resident of Grenfell Tower who is now in a hotel with his family, told ITV News the situation was confusing and bureaucratic.
"When you go to them, [they're] not helpful," he said.
He explained how the council had told him to come and collect £500 cash in person from their offices to cover his living costs after he and his family of seven were made homeless.
"When I got there, they said to me 'give us about 15 minutes we'll get the cash to you now'. After about 15 or 20 minutes - I waited - they said 'we have run out of cash'."
He said the council then sent a single £20 note in an envelope to his hotel by taxi.
He eventually received two payments of £500, but it has barely covered the cost of starting again and he is now overdrawn.
The council authorities have come under substantial criticism in the wake of the Grenfell Tower fire, in which at least 79 people are feared to have died.
As a consequence, the newly set-up Grenfell Response Team (GRT) is now managing the official response and support operation to the tragedy.
The GRT includes London-wide local and regional government, central government, British Red Cross, Metropolitan Police and London Fire Brigade.
Since about midday on Monday the GRT has recorded a total of £202,000 of government money has been handed out to 180 families who were directly affected by the Grenfell Tower fire.
So far 126 hotel places have been found for residents of Grenfell Towers and Grenfell Walk.