1. ITV Report

Woman's night-time wheelchair journey after six-hour ambulance wait

A woman who suffers from multiple sclerosis says she gave up waiting for an ambulance to take her home from hospital and went home in her wheelchair in the dark.

Pauline Coulson had been told she could leave the James Paget Hospital at Gorleston in Norfolk at 2.30pm yesterday.

When an ambulance couldn't be found more than six hours later her husband arrived with her wheelchair and walked her home instead. They're angry and distressed by the incident.

Pauline Coulson travelled home from the James Paget Hospital in a wheelchair. Credit: ITV Anglia

This is Pauline Coulson getting herself home after spending five days in hospital.

She's in her own electric wheelchair and it's nearly nine o'clock at night.

The problem was that there wasn't an ambulance available to accomodate Pauline's size. The independent ambulance service Norvic had planned to get her home but circumstances beyond their control meant they were badly delayed.

Pauline has suffered from multiple sclerosis for nineteen years and has been bedridden for the last two.

At two thirty yesterday afternoon Pauline was told she could be discharged and that an ambulance would be here at three thirty to take her home but she was still at the hospital at seven o'clock at night and that an ambulance wouldn't actually be with her until 9 o'clock at the earliest . It was then that her husband decided that enough was enough.

A spokesman for the Norvic ambulance sevice said : "Due to unforseen circumstances we were unable to provide the service requested by the hospital.

"An emergency situation arose which took precedence and although another ambulance was offered, the family made their own arrangements."

Pauline Coulson travelled home from the James Paget Hospital in a wheelchair. Credit: ITV Anglia