1. ITV Report

£500,000 facelift for Essex rail station

£500,000 has been spent by rail company c2c refurbishing Thorpe Bay station near Southend, Essex Photo: c2c

A new-look station at Thorpe Bay near Southend in Essex has been officially opened after a £500,000 refurbishment project.

The rail operator c2c says it's their first 'smart station' which includes an improved ticket hall, new ticket machines and extra video information screens.

The waiting room has also been refurbished and the station redecorated.

The booking hall at the newly-refurbished Thorpe Bay station near Southend, Essex Credit: c2c

“Thorpe Bay is the first of what I hope will be many c2c smart stations – a new concept for the rail industry that breaks down the barriers between customers and staff, and gives passengers more freedom to serve themselves while retaining the traditional booking office option for those who wish to use it."

– Julian Drury, c2c Managing Director

The Thorpe Bay station was re-opened by local politician James Duddridge, the Conservative MP for Rochford & Southend East. He was joined by local resident Jim Snelling, 81, who had worked at Thorpe Bay in 1946 and was wearing his old British Rail uniform to mark the occasion.

Former British Rail employee Jim Snelling, 81, at the new-look Thorpe Bay station in Essex. Credit: c2c

c2c runs services between London's Fenchurch Street and Shoeburyness, serving 26 stations in South Essex.