Greater Anglia train operator Abellio says it's made real steps in customer service and punctuality in its first year in charge.
The Dutch based company says its punctuality is at a new high of more than 92% for the year with one month recording 95%.
– Ruud Haket, Managing Director
The entire team at Greater Anglia has worked extremely hard to improve our train services across the region and to put the customer first. I am very pleased that we have made good progress in delivering record levels of punctuality for the East Anglia franchise..."
83% of passengers said they were satisfied with Greater Anglia's service, up from 77% the year before. The entire fleet of trains has been deep cleaned. Looking ahead, Greater Anglia are still determined to:
- Raise service standards
- More special offers
- Better, more consistent punctuality
- Upgrade stations