Greater Anglia: "record levels of punctuality"

Greater Anglia train operator Abellio says it's made real steps in customer service and punctuality
Greater Anglia train operator Abellio says it's made real steps in customer service and punctuality Photo: ITV Anglia

Greater Anglia train operator Abellio says it's made real steps in customer service and punctuality in its first year in charge.

The Dutch based company says its punctuality is at a new high of more than 92% for the year with one month recording 95%.

The entire team at Greater Anglia has worked extremely hard to improve our train services across the region and to put the customer first. I am very pleased that we have made good progress in delivering record levels of punctuality for the East Anglia franchise..."

– Ruud Haket, Managing Director

83% of passengers said they were satisfied with Greater Anglia's service, up from 77% the year before. The entire fleet of trains has been deep cleaned. Looking ahead, Greater Anglia are still determined to:

  • Raise service standards
  • More special offers
  • Better, more consistent punctuality
  • Upgrade stations