1. ITV Report

Greater Anglia service wins top award

Greater Anglia train Photo: ITV News Anglia

Greater Anglia line operator Abellio, has won the Train Operator of the Year award at the national Rail Business Awards for 2012.

The award for the regional train operator comes just over a year into its franchise, which began in February 2012.

Greater Anglia was praised for improved punctuality, higher customer service standards, greater customer engagement, improved ticketing, station upgrades, integrated transport improvements and reduced weekend service disruption for passengers.

It was also complimented for its excellent service during the London Olympic and Paralympic Games.

However the award comes just days after being ranked among the worst in a customer satisfaction survey.

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