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  1. ITV Report

NHS investigate after patient denied medical records

The NHS is investigating complaints from a woman in Bedfordshire who was handcuffed by police for demanding to see her medical records. Mary Kerswell, who's 67, asked the Biggleswade Health Centre to see her notes - when she couldn't, she staged a sit-in protest.

The health centre has not commented at this time. In a statement, NHS England said "The investigation into this complaint is still ongoing and therefore we are unable to comment." Bedfordshire Police has since apologised.

"I have spoken with Mrs Kerswell on two occasions and while she does not wish to make a formal complaint, she did raise some concerns about the actions taken by the officers who were called to the incident."I have agreed with Mrs Kerswell that officers could have acted in a less intrusive manner and have apologised to her for this. The officers involved have been spoken to and advised about their future conduct. Mrs Kerswell was satisfied with this outcome."

– Chief Inspector Mark Upex, Bedfordshire Police