1. ITV Report

"There was worms in the pool and the food wasn't cooked properly": Couple to sue holiday firm after nightmare trip

Xanta Watts and her husband Paul from Kettering. Photo: ITV News Anglia

For Xanta Watts and her husband Paul from Kettering in Northamptonshire, a honeymoon touring south east Asia should have been the holiday of their dreams.

Instead it became the stuff of nightmares.

Xanta and Paul did enjoy some brief moments of happiness on the trip. Credit: Paul and Xanta Watts

"The conditions were just appalling.

There was worms in the pool, the food wasn't cooked properly - it wasn't four star in any way, shape, or form.

It probably wasn't even a two star if I'm being very honest."

– Xanta Watts

They'd paid £10,000 for the best food, hotels and excursions and say they holiday they got was nothing like the one they'd booked.

But things were to get much worse when Xanta contracted Paratyphoid, a severe form of salmonella, and Paul also became ill.

The couple tell ITV News Anglia's Russell Hookey about their experiences. Credit: ITV News Anglia

"I just didn't know what to do.

I was trying to care for somebody and trying to make her feel comfortable but it's just so difficult."

– Paul Watts

By the time they returned home Xanta's condition had deteriorated so much that she was admitted to hospital where she was isolated from other patients, visitors and staff due to the rarity of her illness.

She couldn't work for a month.

The couple say they tried to contact the travel firm Kuoni to report their experiences, but didn't hear anything back.

However, when ITV got in touch, we did get a response. Kuoni told us that they take cases of this kind very seriously, and are in the process of investigating the reports from Paul and Xanta.

The couple say they are devastated that their honeymoon was ruined, and following legal advice, are suing Kuoni.

Tonia Kingsley. Credit: ITV News Anglia

"They have a responsibility to people who go on holiday in order to be liable for any damage which is caused as a result of failures of the contract.

So, that would include failures of the hotelier and their other suppliers."

– Tonia Kingsley, Solicitor

Xanta says she still experiences symptoms from her food poisoning, and can't enjoy a normal diet even now.

And while married life was supposed to start lying beside a pool or on golden beaches, these newlyweds spent most of it in a hotel bathroom.