1. ITV Report

Insurance advice for making claims after Storm Doris

Insurance company Aviva has seen a 70% increase in claims since Storm Doris. Credit: ITV News Anglia

Norwich-based insurance company Aviva has seen a 70% increase in calls and claims for damage since Storm Doris hit.

The company says it has had calls from across the UK mainly for loose roof tiles, broken glass and fallen trees.

The worst affected areas are East Anglia along with the north west and central regions.

The Head of Home Insurance at Aviva, Iain Hamilton, gives advice to householders on what to do if their home suffered storm damage

"This is exactly the type of event that insurance is designed to cover. Insurers expect bad weather to strike during the winter and will be geared up to helping customers who have suffered storm damage recover as quickly as possible.

"Home, business and comprehensive motor policies will cover storm damage. Business policies may also cover the cost of hiring alternative temporary trading premises.”

– Laura Hughes, Association of British Insurers

Advice from the Association of British Insurers

  • Do not put yourself at risk, for example climbing up to check any possible damage to roofs.
  • Contact your property insurer as soon as possible. Most will have 24-hour emergency helplines, to offer advice on what to do and to sort out repairs as quickly as possible.
  • If necessary, arrange temporary emergency repairs to stop any damage getting worse. Tell your insurer and keep any receipts, as this will form part of your claim.
  • Do not be in a rush to throw away damaged items, unless they are a danger to health, as these may be able to be repaired or restored. Your insurer will advise.
  • Comprehensive motor insurance policies will cover storm damage to your vehicle.
  • If planning to fly and your flight is disrupted then speak to your tour operator, air carrier or travel agent

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