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  1. ITV Report

Family left out of pocket by Ryanair's cancellations

  • Click below to watch a video report by ITV News Anglia's Serena Sandhu...

A Suffolk woman caught up in the chaos caused by the cancellation of many Ryanair flights has called for the head of the airline to quit

Tracy Virr spent four days and £600 returning home from holiday in Bordeaux with her husband Colin after the Stansted-based airline axed her flight.

We bought a flight from Easyjet to Liverpool for £270, hired a car and drove to Stansted and the adventure took two days. It's been exhausting and stressful. Things can go wrong but this is beyond a joke... I'm shocked even a week later the situation seems to be getting worse.....There's no doubt we won't use them again.... my message to Michael O'Leary would be to man up and step down."

– Tracy Virr
At Ryanair's AGM O'Leary said he plans to recruit 125 new pilots. Credit: ITV News

It comes as boss Micheal O'Leary told shareholders at the airline's AGM in Dublin that the company had made "a boo boo."

He said that Ryanair will be taking back one week of pilots' annual leave to prevent the cancellation of any more flights caused by staff shortages.

O'Leary also said that training for a further 120 pilots would be completed within two weeks and 500 new pilots over the next six months. However he insisted that this was part of normal recruitment and not connected to the current crisis.

He also admitted that he could not guarantee that will end the disruption.

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