1. ITV Report

Inspectors deem Norfolk and Suffolk mental health services 'inadequate'

The trust that runs mental health services in Norfolk and Suffolk has been put back into special measures following an inspection by the Care Quality Commission.

It comes after serious concerns were raised over patient safety, staff levels and leadership and Norfolk and Suffolk Foundation Trust (NSFT) earlier this year.

The Trust's HQ is at Hellesdon. Credit: ITV Anglia.

The trust whose HQ is in Hellesdon, was originally placed into special measures in 2014, but came out of it a year ago.

In the latest inspection it was found it had not maintained improvements and has now rated it as an inadequate.

The Trust said they accept the new findings and will try to put things right. Their full statement is below.

Anyone who cares about mental health services in Norfolk and Suffolk is going to be disappointed in these results, as we are at NSFT.

In short, we have not made enough significant improvements over the past year and that has resulted in this retrograde step in our CQC ratings and in our progress. For that we apologise to our staff, to our service users and carers, and to our stakeholders.

We know our dedicated staff will offer their continued support in helping us to put things right and to achieve the improvements we need to make at a greater pace over the coming months.

We are determined to ensure that our local mental health services continue to improve in what we all recognise as an increasingly demanding environment in the NHS and in social care, with more people suffering mental ill health than ever before, and with more complex needs, while our resources remain under huge pressure.

Our teams have been working incredibly hard to continue to keep our services safe and of high quality for our service users and we should note that today’s report does not mean we have made no improvements.

The CQC report also comments on how caring our staff are, stating that patients told them they felt ‘genuinely cared for’ and ‘supported’;that they ‘felt safe on our wards’; and that our community staff were ‘responsive to their needs, caring and treated them politely’...

Our Board will remain focused. That is our responsibility and our commitment to our staff, to our service users and carers. We will continue to improve but we will do so with greater pace in order to deliver the quality of service that the people of Norfolk and Suffolk deserve.

– Julie Cave, NSFT Chief Executive

Watch a video report by Kate Prout