- Click below to watch a video report by ITV News Anglia's Liz Summers..
A month on from the biggest rail timetable shakeup in a generation and commuters say they are still facing delays and cancellations.
Govia Thameslink Railway operates Thameslink, Great Northern and Southern trains in our region... all three lines are still not running smoothly and there are claims the process to get compensation isn't good enough.
Charles Horton, who resigned as GTR chief executive last week, said he recognised the frustrations of rail passengers. Patrick Viewer, former managing director of London Midland, will take over the role next month.