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Family's two week holiday turns into nightmare

A family from Northamptonshire say a two-week trip to Cyprus turned into a holiday from hell, when they were struck down with a severe vomiting bug which landed seven of the family in hospital.

The Sanders, who live in Irthlingborough, were six days into their holiday when they started becoming ill.

Now they say they want at least some of their money back from the company they booked with.

The resort say they don't accept liability for the family's illness, and that while the Sanders were there they had no reports of other sickness. They say an issue with the facilities would have lead to more complaints.

Click below to watch a report by ITV News Anglia's Olivia Paterson.


Warning to holiday makers over 'villa scam'

There's a warning to holidaymakers after a couple from Essex were scammed out of hundreds of pounds while trying to book a villa in France.

Jackie and John Dickenson from Shoeburyness thought they were emailing the owners of the holiday home directly, but in fact they were communicating with fraudsters.

Click below to watch a report by ITV News Anglia's Sascha William.


Tesco stores in Peterborough trial 'friendlier' self-service checkout voice

It's got to be up there as one of the most annoying sounds in modern life - the voice at a self-service check out - telling you there's an unexpected item in the bagging area.

To try and improve things, some Tesco stores in Peterborough are trialling a different voice - which is supposedly "friendlier and more helpful".

This time it's a man, rather than a woman - and it's got mixed reviews...

Click below to watch a report from ITV News Anglia's Sarah Cooper

Peterborough Tesco stores ditch 'irritating' self-service checkout voice

A Tesco store in Peterborough. Credit: ITV News Anglia

There's some good news for supermarket shoppers in Peterborough because the frustration of being at a self-service checkout and hearing that dreaded phrase "unexpected items in the bagging area" is about to be a thing of the past.

Tesco is revamping all its machines and rolling out a new voice that's "friendlier, more helpful and less talkative."

It's now being trialled in Peterborough, but will be in all stores by the end of October.

Click below to compare the previous voice to the new one

How the new Ikea in Norwich will look

Artist impression of the new Ikea in Norwich Credit: Ikea

The home furniture giant IKEA has revealed more details about the new type of store it's to open in Norwich this autumn.

The shop on the Sweet Briar Industrial Estate is a different approach for the firm and is smaller than its usual stores.

A first of its kind in the UK, it will have an order and collection point and planning studio to bridge the gap between in-store and online shopping.

"We have been looking at the Norfolk region for many years as we know that our customers currently have to travel to our Lakeside or Milton Keynes stores to see the product range and get planning and design advice. This new IKEA format is a first for us in the UK and provides us with a fantastic opportunity to connect the experiences our customers can currently have with IKEA and offer them a more personal service locally.”

– Jack Jackson, IKEA Order and Collection Development Manager

The new store is expected to open this Autumn and is part of expansion plans for IKEA.

The company says it will be testing a number of similar Order and Collection Points across the UK.

The Norwich site is the first one to be announced.

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