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Jobs at risk as insurance firm considers future of Norwich call centre

180 jobs could go at Swinton's Norwich call centre. Credit: ITV News Anglia

Almost 200 jobs could go at a call centre in Norwich.

It comes as the Swinton Group announced plans to reshape its business model - putting more than 900 jobs at risk across the country.

The firm is investing £45m in enhanced IT and digital technology at its new head office and contact centre in Manchester.

The move means 84 branches are under review nationally as well as the call centre in Rosary Road, Norwich, which employs 183 people.

Swinton will now begin a formal consultation with all employees impacted by the proposals.

Where possible, affected staff will be deployed into other parts of the business.

Ever since Swinton started selling insurance door-to-door 60 years ago, this business has always evolved - first via branches, then contact centres and increasingly online. Our approach today, which is based on a high contact strategy, no longer meets our customers’ needs.

While branches continue to be an important part of our multi-channel business model, we need to ensure that we can interact with customers whenever, and however, they choose.

It therefore makes sense to continually review how we operate to ensure Swinton remains fit for the future.

– Gilles Normand, Chief Executive of Swinton

Fijitsu workers in Stevenage to stage fresh wave of strikes

The strikes are part of an ongoing dispute over jobs and pension cuts. Credit: ITV News Anglia

Workers at IT giant Fujitsu's Stevenage factory are to stage a fresh wave of strikes in their long long-running dispute over jobs and pension cuts.

Members of Unite will walk out for 24 hours on 13 and 24 April, and for 48 hours on 20 April.

Fujitsu workers will walk out for a number of days in April. Credit: ITV News Anglia

They will join workers at other Fujitsu sites across the UK, including:

  • Basingstoke
  • Belfast
  • Birmingham
  • Bracknell
  • Crewe
  • Edinburgh
  • London
  • Manchester
  • Wakefield
  • Warrington
The Fujitsu factory in Stevenage. Credit: ITV News Anglia

"The previous four days of strike action generated strong support from workers determined to stand up for their jobs and livelihoods.

"The way Fujitsu is treating its workforce and keeping them in the dark over its plans for the future is beyond contempt.

"This is a workforce that has worked hard to make Fujitsu in the UK highly profitable, yet their reward is job cuts and pension reductions, while the company frustrates Unite's attempts to minimise compulsory redundancies."

– Unite national officer Ian Tonks, Unite national officer

New business venture in Ely as floating hotel opens

One of the first floating hotel in the East of England opens in Ely Credit: ITV News Anglia

One of the East of England's first floating hotels has opened up in Ely, Cambridgeshire.

The Hotel Waternimf is owned Donna Spence and Stuart Fowler who have spent eleven months renovating the Dutch Barge.

Inside the floating hotel Credit: ITV News Anglia

"There comes a stage in life when you want more of a lifestyle kind of business and this has been my dream now for a number of years, it's been two years in the planning, eleven months in the construction and here we are."

– Stuart Fowler, owner
Donna Spence and Stuart Fowler inside the hotel Credit: ITV News Anglia

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