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Ambulance service to adopt new way of handling 999 calls

  • Video report by ITV News Anglia's Russell Hookey

Bosses at the region's ambulance service believe a new way of handling 999 calls will ensure the most seriously ill patients get help more quickly.

The East of England Ambulance Service will adopt the new system next month.

It will give call handlers more time to make sure patients are being sent the right care. That should mean crews are better placed to respond to the most urgent calls more quickly.



Mental health hospital policy changes 'too little too late'

Hannah Allum committed suicide in 2016 Credit: ITV News Anglia

The family of Hannah Allum who committed suicide at Fulbourn Hospital in Cambridgeshire back in 2016 say the policy changes are 'too little too late'.

An inquest heard health assistants doing hourly checks only looked through the window of the door.

Coroner Belinda Cheney said although that breached hospital policy - it would only have taken around 8 minutes for Hannah to take her own life.

The main changes that have been put in place include - additional training to staff, extra staff on night checks and introducing technology to make sure patients are monitored at all times.

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