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East of England Ambulance Service: Complaints drop by almost a third

There's been a drop in the number of complaints to the East of England Ambulance Service. Credit: PA

There's been a drop in the number of complaints to the East of England Ambulance Service.

There were just under 800 complaints in the last twelve months - nearly a third less than the previous year.

The Trust also received more compliments this time out - that figure was up by 16%.

“We have been working hard to improve our service to patients and this is another encouraging sign that things are getting better. As we recruit hundreds of new front-line staff, as well as up skill our existing staff, the service and response to patients will continue to improve.

We welcome comments, and it is pleasing that the number of people thanking us for the service we provided has risen whilst complaints have fallen. This is thanks to the hard work and dedication of our staff, who work exceptionally hard often in the most difficult circumstances.”

– Dr Anthony Marsh, CEO, East of England Ambulance Service

Suffolk man who beat Ebola returns home

The Suffolk nurse who contracted Ebola while trying to save the lives of those with the disease is back home.

Britain's first confirmed Ebola patient is now free of the deadly disease. 29-year-old nurse William Pooley from Eyke near Woodbridge was infected while working in Sierra Leone.

Journalists had been called to the hospital this morning for an update on his condition and were instead greeted by the man himself.

Click below to watch our report from Serena Sandhu

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Suffolk Ebola patient arrives back home

William Pooley arrives home Credit: ITV Anglia

Ebola patient William Pooley has arrived back home in Suffolk after being released from hospital in London.

William Pooley heads indoors after being released from hospital Credit: ITV Anglia

This afternoon Mr Pooley arrived back in Eyke near Woodbridge, where his parents Robin and Jackie live, to recuperate with friends and family.

He spoke briefly to reporters waiting outside.

Suffolk Ebola patient: Hear from William Pooley

William Pooley from Suffolk, who is the first Briton known to have caught the deadly Ebola virus in the current outbreak in West Africa, says he's been "wonderfully lucky" as he's discharged from hospital.

Click below to hear William talking at the press conference at the Royal Free Hospital in north London.

Suffolk Ebola victim: 'I'm lucky to be alive'

A volunteer nurse from Suffolk who became the first Briton known to have caught the deadly Ebola virus in the current outbreak in West Africa said that he had been "wonderfully lucky" as he was discharged from hospital.

William Pooley at the press conference watched on by David Sloman, Chief Executive of the Royal Free Hospital Credit: PA Wire

William Pooley, who's 29, and from the small village of Eyke near Woodbridge, was flown back to the UK for treatment on August 24 after contracting the virus in Sierra Leone.

He praised the "world-class care" he received in a special unit at the Royal Free Hospital in north London. He said: "I was very lucky in several ways."

And he said his symptoms had not progressed to the worst stages of the disease.

William Pooley Credit: PA Wire

At a press conference, he praised the "world-class care" he had received at the hospital and thanked the Government and RAF for getting him home so quickly.

He said he had feared for his life after being diagnosed with the virus and woken by doctors in protective clothing and said "I was worried I was going to die."

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