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Northampton Borough Council and Northamptonshire County Council say they're doing their best to solve the problems with the new bus station.
Northampton's new North Gate interchange is the £7 million replacement for the old Greyfriars bus station - often described as one of the country's ugliest buildings.
However, on the first working day of the new facility, there was travel chaos in the town centre as buses queued to access the site.
Delays of up to two hours were reported and police were called in an attempt to control traffic.
There is severe congestion in Northampton town centre today on the first working day of the town's new £7 million bus station.
The new North Gate station started running services this morning.
Many of the town's roads are gridlocked as buses queue to get into the new facility.
"We are currently on the scene at the bus station to find out what is happening and to get the area moving again as quickly as possible," said David Mackintosh, Leader of Northampton Borough Council.
Latest ITV News reports
Emergency changes have been made to the road layout in Northampton after the opening of the new Northgate Bus station caused chaos.