Thousands of non-urgent calls are being made to 999 with examples of people using it to report phone faults and even a fly in an ice-cream.
Despite the introduction of the non-urgent 101 police number, ITV News Anglia has uncovered tens of thousands of non-emergency calls still going to 999.
While overall there has been a slight fall in non-emergency cases dialling 999 between 2010 and 2012, in counties like Essex and Buckinghamshire there's been a slight rise.
Click below to hear examples of the type of calls being made to emergency operators
An ITV News Anglia investigation has found 999 police phone lines are still being clogged up with tens of thousands of non-emergency calls, despite the introduction of the new 101 phone line to help tackle the problem.
Among the examples of 999 calls to the emergency services are people asking for a lift home, a man who was reporting that he hadn't received his fast-food order and someone asking to be picked up because he was lost.
Click below to hear the calls