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Essex travellers to get 'automatic pay-out' for delayed trains

Rail passengers in Essex will automatically receive compensation if their train is more than two minutes late, under a new crackdown by the Government.

Transport Secretary, Patrick McLoughlin Credit: PA Images

Commuters will get a pay-out for every minute that their train is delayed (up to 29 minutes) with a full refund given if it is more than an hour late.

The Transport Secretary Patrick McLoughlin said the scheme will be trialed in December with the Essex-based c2c - providing the current government are re-elected this spring.

More C2C trains to cope with tube strike

C2C have increased capacity today Credit: ITV Anglia

More rail services will run between Essex and London because of today's strike by staff on the underground network.

C2C has announced that it will increase the frequency of services between Laindon and Fenchurch Street.

Additional services:

Four trains an hour from Laindon to Fenchurch Street, from 10.00 to 14.30.

Four trains an hour from Fenchurch Street to Laindon, from 13.00 to 15.00.

The operator has said the extra trains will add more than 6,500 seats to its existing service.


c2c trains 'unlikely' to be running on Christmas Eve morning

The south Essex rail company c2c is expecting to suspend all its morning train services on Christmas Eve because of strong winds forecast overnight.

c2C, which runs trains from Southend to London through Basildon, is advising customers not to travel before late-morning.

A statement issued by the company said: "Once the storm has passed, we will be running test trains with Network Rail to check for blockages on the tracks and any damage to the overhead wires that supply power."

"We will start operating train services once the line is cleared, but this may be late-morning at the earliest. We are very sorry for the disruption this will cause passengers, but we hope that you understand that our priority has to be everyone’s safety."

– C2C

Smart ticketing for rail users

The government's investing almost £3m into a trial of paperless ticketing on c2c trains across the South East.

c2c, which operates between Fenchurch Street, Shoeburyness and the Essex coast, will start using Oyster style cards at all of its stations outside London from January.

It's the first major step in the Department for Transport's £45m pound scheme to improve travel across the region.


Train company shortlisted for international wards

c2c hopes to win at the European Rail Congress Awards

National Express train operator c2c has been shortlisted for two prestigious international awards in the inaugural European Rail Congress Awards.

c2c, which runs trains from Fenchurch Street to east London and south Essex, has been shortlisted for the European Commuter Operator of the Year award, with other finalists including train companies from France and Austria.

Also Thorpe Bay station in Essex has been shortlisted for the Small European Station of the Year award, following its £650,000 transformation last year into c2c’s flagship first “smart station”. It faces competition in the final round from the likes of the City Airport Terminal in Vienna.

Sweetener for passengers

National Express train operator c2c has given away 20,000 chocolates to commuters this morning, to say sorry for a train breaking down Thursday morning. Staff handed out the chocolates to passengers arriving from South Essex at stations in London.

Last Thursday we fell below our usual high standards. That’s why we wanted to do something, as well as say sorry to everyone affected, whatever their delay was that day – short or long. c2c are the most punctual train operator in the country because we make sure disruption like that is rare, but on this occasion we have to hold our hands up and say sorry – and here’s a little something from us.”

– Julian Drury, c2c Managing Director
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