Rail passengers are 'not satisfied' with Great Anglia or First Capital Connect, a new survey by Which? has found.
Thousands of commuters have been affected by major signalling problems this morning on the Greater Anglia line.
The rail operator Greater Anglia says it's been a positive first 15 months with progress in punctuality and customer satisfaction.
There are yet more problems on the region's rail network this evening - for the third time in 24 hours.
A points failure at Witham means many of the services on the London Liverpool Street to Norwich line are disrupted with some trains delayed and others beginning or ending at different stations.
Greater Anglia has already had to apologise twice in the last 24 hours following an overhead power line problem in Essex last night and a signalling failure close to Liverpool Street this morning.
Network Rail admitted both incidents led to unacceptable disruption for passengers.
Some found themselves sitting on trains for hours with journeys taking up to six times as long as they should have.
The new Managing Director of Abellio Greater Anglia will be meeting with an Essex MP today to discuss concerns about rail services.
Witham Conservative MP Priti Patel is a member of the Rail taskforce which is championing improvements on the Great Eastern Main Line.
She'll be meeting Jamie Burles at the House of Commons.
Abellio Greater Anglia say they hope the disruption caused by over running engineering works at Colchester should be resolved by lunchtime.
All lines are now open, however disruption is expected until around 12:00.
Ticket restrictions have been lifted, and today's tickets may be used on Tuesday. The company is still advising passengers to avoid travelling if possible or to revise travel plans.
To add to their problems the company website had crashed.
Rail passengers travelling between Norwich and London over the weekends will face disruption for the next couple of months.
Because of track replacement work, people will have to change trains at Colchester.
Greater Anglia has amended its timetable to accommodate the £7 million project by Network Rail.
The work starts this weekend and is due to continue until July.
There is disruption on Greater Anglia rail services between Ely and Norwich due to over-running engineering works at Wymondham.
It is also affecting trains between Norwich and Cambridge which may be cancelled or delayed.
The Department for Transport has announced that Abellio will continue to run the Greater Anglia rail franchise until the summer of 2016.
As part of the agreement the number of off-peak trains between Cambridge and Stansted will double.
Some carriages will also get new seat covers, new carpets, better lighting and power sockets.
Transport Secretary Patrick McLoughlin said:
"This deal means real improvements for passengers on the Greater Anglia network.
"It means more services and better-equipped trains, including international connections via Stansted Airport to the rest of Europe that the region needs."
How did your rail company score in the customer satisfaction survey? Check out the results below.
Which? survey: overall satisfaction scores by company.
- 1. Merseyrail (70%)
- 2. Chiltern (69%)
- 3. c2c (67%)
- 4. Virgin Trains (64%)
- 5. East Coast (59%)
- 6. London Overground (58%)
- 7. ScotRail (56%)
- 8. CrossCountry (52%)
- 9. East Midlands Trains (50%)
- 10. First TranspPennine Experss (48%)
- 10. Arriva Trains Wales (48%)
- 11. London Midland (47%)
- 12. Southern (46%)
- 13. Northern (46%)
- 14. First Great Western (45%)
- 15. South West Trains (45%)
- 16. First Capital Connect (41%)
- 17. Greater Anglia (40%)
- 18. Southeastern (40%)
Rail company Abellio Greater Anglia has said it's "disappointed" by the findings of a new Which? customer satisfaction survey.
The company said they had scored much higher results in the separate National Passenger Survey.
A spokesman added: "We are working closely with Network Rail to provide more consistent and better levels of train service performance building on the improved punctuality we have delivered since taking over the franchise in 2012."
– Abellio Greater Anglia
We are also focused on improving train cleanliness and working with our industry partners in making the case for rolling stock upgrades.
Station staff working for the rail operator Greater Anglia have voted to go on strike in a row over flexible working.
Members of the Rail Maritime and Transport Union on the West Anglia route backed a campaign of industrial action.
The union has about 100 members involved in the dispute. Its General Secretary Bob Crow has accused Greater Anglia of ignoring agreed procedures.