Rail company Abellio Greater Anglia has said it's "disappointed" by the findings of a new Which? customer satisfaction survey.
The company said they had scored much higher results in the separate National Passenger Survey.
A spokesman added: "We are working closely with Network Rail to provide more consistent and better levels of train service performance building on the improved punctuality we have delivered since taking over the franchise in 2012."
We are also focused on improving train cleanliness and working with our industry partners in making the case for rolling stock upgrades.
Rail passengers are 'not satisfied' with Great Anglia or First Capital Connect, a new survey by Which? has found.Read the full story ›
Station staff working for the rail operator Greater Anglia have voted to go on strike in a row over flexible working.
Members of the Rail Maritime and Transport Union on the West Anglia route backed a campaign of industrial action.
The union has about 100 members involved in the dispute. Its General Secretary Bob Crow has accused Greater Anglia of ignoring agreed procedures.
There is disruption on Greater Anglia trains between Liverpool Street and Southend Victoria due to overhead line problems between Shenfield and Billericay. Trains may be delayed by up to an hour, and some will be cancelled.
There are delays of up to 40 minutes on the Greater Anglia rail between Ipswich and Norwich due to broken down train at Diss. It's mainly affecting trains towards Norwich.
Rail staff on part of the Greater Anglia network are being balloted on strike action after the RMT union accused the operator of "ripping up" procedures.
Members of the Rail Maritime and Transport union on Greater Anglia's West Anglia route will vote in the next few weeks on whether to launch a campaign of industrial action.
The union claims that changes being planned by the company will lead to the axing of station cleaners' jobs.
There are delays on Greater Anglia trains due to the poor weather conditions. Services will not run before 10am and replacement bus services will not be available.
Services suspended on Greater Anglia trains between:
- Norwich and Lowestoft
- Norwich and Great Yarmouth
- Ipswich and Lowestoft
- Ipswich and Felixstowe
There are delays on the Greater Anglia line between Cambridge and Liverpool Street due to overhead line problems.
There are delays of up to 40 minutes and cancellations can be expected.
Greater Anglia services between Bury St Edmunds and Ely have been disrupted due to a broken down freight train.Journeys may be delayed by up to 2 hours. These delays will continue until further notice.
There are delays of up to 10 minutes on Greater Anglia trains between Clacton and Colchester due to a signalling problem.