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Jobs at risk as insurance firm considers future of Norwich call centre

180 jobs could go at Swinton's Norwich call centre. Credit: ITV News Anglia

Almost 200 jobs could go at a call centre in Norwich.

It comes as the Swinton Group announced plans to reshape its business model - putting more than 900 jobs at risk across the country.

The firm is investing £45m in enhanced IT and digital technology at its new head office and contact centre in Manchester.

The move means 84 branches are under review nationally as well as the call centre in Rosary Road, Norwich, which employs 183 people.

Swinton will now begin a formal consultation with all employees impacted by the proposals.

Where possible, affected staff will be deployed into other parts of the business.

Ever since Swinton started selling insurance door-to-door 60 years ago, this business has always evolved - first via branches, then contact centres and increasingly online. Our approach today, which is based on a high contact strategy, no longer meets our customers’ needs.

While branches continue to be an important part of our multi-channel business model, we need to ensure that we can interact with customers whenever, and however, they choose.

It therefore makes sense to continually review how we operate to ensure Swinton remains fit for the future.

– Gilles Normand, Chief Executive of Swinton


Two injured after man breaks into hangar at Norwich Airport

A man broke into a secure hangar at Norwich Airport. Credit: ITV News Anglia.

A man in his 30s has been arrested after getting into a secure hangar at Norwich Airport and assaulting two people.

The area remains cordoned off - although the airport is open - after police were called just before 2.30am today (Tuesday April 25).

The victims both suffered minor injuries. A third person was threatened but was unhurt.

A man has been arrested on suspicion of assault.

Jungle animals brought to life in Morpurgo's 'Running Wild'

Oona, the elephant, will be performing all week Credit: ITV News Anglia

Oona the full-size Asian elephant will be performing at the Theatre Royal in Norwich this week.

She'll be brought to life in the stage adaptation of the children's novel, 'Running Wild' by author Michael Morpurgo.

It's the story of a young girl, who is swept into an Indonesian rainforest by a tsunami while she is on an elephant ride.

The production will be on at the Norwich Theatre Royal between 25-29 April.


Norwich man given criminal behaviour order for street drinking

Simon Shingfield Credit: Norfolk police

A Norfolk man has been handed a Criminal Behaviour Order (CBO) forbidding him from having an open container of alcohol in Norwich for two years.

41-year-old Simon Shingfield from Norwich, was given the order because of anti-social behaviour in the city in the last 12 months.

  • Must not be found in possession of an open container of alcohol in any public place.
  • Be drunk in a public place within the outer ring road.

"I hope this order provides further reassurance to residents living in the Norwich area that we are responding to concerns about anti-social behaviour within the community and will not tolerate people drinking to excess in public places. We will continue to focus our patrols in the area and will pursue prosecutions against those who persistently commit offences.”

– Sgt Mark Shepherd

Norwich South MP cancels his honeymoon because of General Election clash

Clive Lewis MP, Norwich South, Lab Credit: ITV News Anglia

An early casualty of the pending election is the forthcoming marriage of Norwich South MP Clive Lewis, which was also scheduled for May.

Mr Lewis says he's had to cancel his honeymoon as he fights to retain one of Labour's few seats in the east, which he won with a majority of 7,500 at the last election.

"Obviously this election's been called, I was getting married on May 6th and my honeymoon is out of the window. It's only a week away in the UK, yeah it's thrown a bit of a clanger in the works."

– Clive Lewis MP, Norwich South, Lab
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