More trains, more seats and millions of pounds of station refurbishments are promised as new firm takes on region's busiest rail network
There's been a slight fall in the proportion of trains running on time across the UK although the best in the country is in Essex.
8 year old Charlie Baker's mum thought he might get a pen or mug if she wrote to a train company but instead they made his dreams come true
The underpass on Station Road at Ely remains shut in both directions after flooding on Sunday.
The underpass which has the A142 road from Soham to Ely running under it is closed, but drivers can use the level crossing to get in and out of Ely.
Disruption on Greater Anglia between Cambridge and Ipswich due to signalling problem at Dullingham.
All lines are currently blocked and a replacement bus service is being arranged. Greater Anglia currently do not have an estimate as to when a normal service will resume
Disruption on Greater Anglia between Southminster and Wickford due to signalling problem at South Woodham Ferrers.
Trains are unable to run between Wickford and North Fambridge. There is currently no estimate for when normal services will resume
Passengers have been promised improved services with the awarding of a 15-year rail franchise.
The Essex Thameside franchise has gone to present incumbent c2c, which is a National Express company.
As part of the deal, c2c has committed to rolling out a host of passenger benefits costing around £160 million.
– Dean Finch, National Express Group Chief Executive
“We believe our ambitious plans will transform the franchise again. We will introduce more services, new trains and a ground-breaking Personal Performance Promise. Our ambition is for c2c to stay at the forefront of reliability and punctuality but also set new standards for customer service. Today’s announcement is good news for passengers, taxpayers and shareholders alike.”
The Essex Thamside rail franchise is to stay with its current operator c2c, which is a National Express company.
As part of the deal, c2c has committed to rolling out a host of passenger benefits costing around £60 million.
Dean Finch, National Express Group Chief Executive, said. "I am delighted we will continue to serve the people of East London and South Essex for another 15 years. We have listened to our customers and we local stakeholders and we have challenged ourselves to be at the forefront of innovation.
We believe our ambitious plans will transform the franchise again. We will introduce more services, new trains and a ground breaking Personal Performance Promise. Our ambition is for c2c to stay ay the forefront of reliability and punctuality but also set new standards for customer service."
CLEARED: Trains are now running normally between Chelmsford and Colchester following a person being hit by a train at #Witham.
A person has been hit by a train on the London mainline at Witham in Essex.
Trains are being cancelled or delayed by up to an hour as the rail line between Norwich and London is blocked.
Greater Anglia says: "Train services running through this station may be cancelled or delayed by up to 60 mins at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed."