Passengers travelling on Greater Anglia trains - which operate across East Anglia - are the least satisfied anywhere in the country.
The National Passenger Survey was carried out by the rail watchdog Passenger Focus between January and March.
The figures show that only 73% of people using Greater Anglia were satisfied with the service. First Capital Connect was also low in the national rankings with 79%. London Midland and East Midland both scored 87%.
East Coast had customer satisfaction of 89% and the best performing rail operator in our region was C2C with 91%.
More top news
The family of a teenager who was stabbed to death as he walked home from college in Chelmsford say they are inconsolable.
Dry and chilly overnight. Winds strengthening Sunday and becoming milder.
Dry with some sunshine but a cold wind.