A damning report exposing how an ambulance service in East Anglia is failing the people who need it most has been published.
Poor ambulance response times, weak leadership and rising levels of staff sickness are just some of the findings of the new report into the East of England Ambulance Service.
The Trust covers Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk and a population of nearly 6 million.
But all too often, the report says, patients are being let down. Now, 25 recommendations have been made to turn the failing Trust around.