Meanwhile, Fire Officer Terry Jewell said:
This is one of the regular ferries that comes into Harwich and as it docked it hit the side of the quay making a hole under the water line.
The ship is stable now and we are standing by as a precaution while the vessel is moved so that ramps can come down and passengers can leave.
The ship's crew worked swiftly to put their safety plans into practice immediately after the accident happened."
More top news
Rain clearing quickly tonight but a few showers in places. Mainly dry tomorrow and quite cloudy although bright spells in places.
Meet Wednesday's finalists in the Anglia region for the Pride of Britain Awards.
An "aura" invisible to the human eye surrounds some flower petals and acts as a signal for bees, scientists have found.