If you are jetting off on your summer holidays soon, chances are, you will not be looking forward to hanging around the airport.
Many of us find it a stressful experience. That is why Stansted Airport is using psychologists in an attempt to improve the passenger experience.
They are hoping to identify the areas where passengers feel confused or stressed and come up with ways of making them feel more relaxed. It is all part of an £80 million revamp of the Essex airport's terminal.