Thousands of non-urgent calls are being made to 999 with examples of people using it to report phone faults and even a fly in an ice-cream.
Despite the introduction of the non-urgent 101 police number, ITV News Anglia has uncovered tens of thousands of non-emergency calls still going to 999.
While overall there has been a slight fall in non-emergency cases dialling 999 between 2010 and 2012, in counties like Essex and Buckinghamshire there's been a slight rise.
Click below to hear examples of the type of calls being made to emergency operators
More top news
Mostly dry with clear skies tonight. A chilly start tomorrow with sunshine developing.
Mostly dry with bright or sunny spells
Thames Valley Police are appealing for help in tracing two teenage girls missing from Milton Keynes since Saturday afternoon.