Thousands of non-urgent calls are being made to 999 with examples of people using it to report phone faults and even a fly in an ice-cream.
Despite the introduction of the non-urgent 101 police number, ITV News Anglia has uncovered tens of thousands of non-emergency calls still going to 999.
While overall there has been a slight fall in non-emergency cases dialling 999 between 2010 and 2012, in counties like Essex and Buckinghamshire there's been a slight rise.
Click below to hear examples of the type of calls being made to emergency operators
More top news
After a night of thunderstorms across the East, this afternoon and this evening will stay calm, warm and sunny.
Two schoolboys have sent their favourite teddy bear up into the atmosphere.
A British family believed to have fled to Syria have joined Islamic State, according to a statement said to be released on their behalf.