Thousands of non-urgent calls are being made to 999 with examples of people using it to report phone faults and even a fly in an ice-cream.
Despite the introduction of the non-urgent 101 police number, ITV News Anglia has uncovered tens of thousands of non-emergency calls still going to 999.
While overall there has been a slight fall in non-emergency cases dialling 999 between 2010 and 2012, in counties like Essex and Buckinghamshire there's been a slight rise.
Click below to hear examples of the type of calls being made to emergency operators
More top news
A health and safety prosecution against a hospitality company has been dropped after two people drowned in a hotel pool in Hatfield Heath
Six jewel thieves who raided a shop in Norwich have been sentenced. Police caught the men after a dramatic helicopter chase.
Police have released pictures of Pauline King, 82, on her last trip to the shops before she was murdered at her own home